Mitigation Manager

Overview
Southeast Restoration Group (SRG), a faith-based company, is seeking a Mitigation Manager to lead our dedicated mitigation team. In this leadership role, you’ll play a crucial part in our mission to Restore Lives and Repair Property. You’ll be guiding teams through water, fire, and mold-related emergencies while setting the standard for operational excellence, customer service, and team development.

Your Impact: Key Responsibilities

• Team Leadership & Development: Set clear expectations, coach for growth, and hold team members accountable. Equip technicians and project managers to serve customers with skill, compassion, and professionalism.


• Operational Oversight & Project Excellence: Manage the full lifecycle of mitigation projects - from emergency response to final documentation - ensuring timely, high - quality execution in line with IICRC standards and SRG protocols.


• Financial & Strategic Performance
  Oversee departmental performance, including budgeting, forecasting, job costing, and profitability. Use data to drive decisions and ensure we meet financial goals.


• Customer Experience & Communication
  Support Project Managers in delivering an excellent customer experience during times of crisis. Ensure customers are informed, cared for, and confident in the restoration process.


• Emergency Response Readiness
  Coordinate and support after - hours and catastrophe (CAT) event response efforts. Ensure readiness across team resources, equipment, and vendor relationships.


• Systems & Documentation
  Model excellence in using business systems such as PSA, Xactimate, and Concur. Ensure all documentation is complete, timely, and aligned with internal standards.

Qualifications

• 3+ years of team management experience in mitigation, restoration, or construction


• IICRC WRT certification required; additional certifications (ASD, AMRT, FSRT, CDS) preferred


• High school diploma or equivalent required


• Strong knowledge of water/fire/mold mitigation processes and tools


• Proficient in budgeting, forecasting, and financial decision - making


• Experience leading emergency response efforts and managing CAT events


• Tech - savvy with job management systems (e.g., PSA, Xactimate, Xactanalysis)


• Excellent communicator with strong leadership and conflict resolution skills


• Must be at least 21 years old and able to pass a DOT physical

Who Thrives Here

• Mission - Minded Leaders: You lead with purpose and understand the impact of helping families recover from crisis.


• Accountable & Results - Driven: You take ownership and deliver on commitments - financially and operationally.


• Team Builders & Encouragers: You care deeply about your team’s growth and are intentional in how you lead.


• Clear Communicators: You build trust through honest, compassionate, and effective communication.


• System - Oriented: You believe great documentation and process are key to scalable success.


• Adaptable Under Pressure: You remain calm and focused when emergencies hit - and you help others do the same.

Benefits

• Competitive Compensation Package + Profit - Based Incentives


• Full Health Benefits: Medical, Dental, Vision, Disability & Life


• Safe Harbor 401K with 4% Company Match


• Paid Time Off + Birthday Off + 5 Paid Mission Trip Days


• Certification & Industry Training Reimbursement


• Opportunities for Advancement in a Growing, Faith - Driven Company

Ready to lead a team that shows up when it matters most?
Apply today and join a company committed to excellence, serving with compassion, and restoring lives.