Mitigation Technician

Job Description: Mitigation Technician

Position Title: Mitigation Technician
Reports To: Mitigation Manager / Project Manager
Department: Restoration Services

Position Summary

The Mitigation Technician is responsible for performing emergency and non-emergency mitigation services in residential and commercial properties affected by water, fire, smoke, mold, and other disasters. This role requires hands-on fieldwork, attention to detail, excellent customer service, and adherence to company and industry standards to restore properties efficiently and safely.

Key Responsibilities

• Respond promptly to emergency service calls, including water, fire, and storm damage.


• Perform water extraction, structural drying, fire and smoke cleanup, mold remediation, and other mitigation tasks.


• Set up and monitor drying equipment such as dehumidifiers, air movers, and air scrubbers.


• Conduct moisture inspections, document readings, and maintain accurate job records in compliance with company procedures.


• Assist with content manipulation, pack-out, and storage as needed.


• Clean and maintain tools, vehicles, and equipment to ensure proper working order.


• Follow all safety protocols, including proper use of PPE and OSHA guidelines.


• Communicate professionally with customers, team members, and insurance representatives.


• Support project managers and crew leaders with daily assignments and tasks.


• Participate in on-call rotation for after-hours and weekend emergency services.

Qualifications

• High school diploma or equivalent (required).


• Previous experience in restoration, construction, or related field preferred.


• IICRC Certification in Water Damage Restoration (WRT) preferred; willingness to obtain required.


• Valid driver’s license with clean driving record.


• Ability to lift/push/pull up to 50 lbs and work in a physically demanding environment.


• Strong problem-solving skills and ability to follow written and verbal instructions.


• Excellent customer service and communication skills.

Working Conditions

• Work performed in residential, commercial, and industrial environments.


• Exposure to hazardous materials, water, smoke, mold, and confined spaces.


• Requires flexible scheduling, including nights, weekends, and holidays.

Compensation & Benefits

• Competitive hourly wage based on experience.


• Overtime and on-call pay.


• Health, dental, and vision insurance options.


• Paid time off and holidays.


• Opportunities for professional growth and IICRC certification training.