Mitigation Technician - Austin, TX

Position Summary

The responsibilities of the mitigation technician include assessing damaged properties to see what can be saved, cleaning damaged properties, removing, and replacing damaged materials, and sanitizing the restored sites. To be successful as a mitigation technician, the employee must be physically capable, have a keen understanding of safety gear, and be able to follow instructions.

Key Responsibilities

• Perform water mitigation, fire/smoke cleanup, mold remediation, and demolition services in accordance with company procedures and IICRC industry standards under the direction of the Mitigation Manager.
• Assess damaged areas and assist in determining the scope of work, including identifying salvageable and non-salvageable materials.
• Set up, monitor, and remove drying equipment including air movers, dehumidifiers, air scrubbers, and moisture monitoring devices.
• Perform extraction, debris removal, demolition, cleaning, sanitizing, and contents handling activities as required to stabilize and restore properties.
• Document job progress through photos, moisture readings, sketches, and daily job notes using company-approved systems and software.
• Communicate professionally with customers regarding project status, job expectations, and daily activities while maintaining a high level of customer service.
• Follow all company safety procedures, including proper use of personal protective equipment (PPE), hazard communication, and safe equipment operation practices.
• Drive and operate company vehicles, trailers, and restoration equipment safely and responsibly.
• Maintain company vehicles, tools, and equipment in a clean, organized, and operational condition.
• Reachable by phone during waiting to be engaged periods, but otherwise free to use your time for personal activities unless contacted to report for duty. 
• Assist with containment setup, negative air systems, and site protection measures to prevent cross-contamination during mitigation activities.
• Load, unload, inventory, and transport equipment, materials, and contents between job sites, warehouses, and storage facilities.
• Support warehouse organization, equipment maintenance, and facility upkeep as needed.
• Participate in required training, certification programs, safety meetings, and continuing education activities.
• Collaborate with team members, supervisors, subcontractors, and other departments to ensure projects are completed efficiently and according to quality standards.
• Perform additional duties and responsibilities as assigned to support business operations and customer needs.

Competencies

• Commitment to Excellence - Maintains high personal standards and expectations and expects others to maintain a similar commitment. Knows own strengths and how to employ them. Knows own weaknesses and limits; works to neutralize or compensate for some and to improve others. Is personally committed and actively works to continuously improve him/herself.
• Attention to Detail - Directs attention to the task at hand in order to avoid making mistakes. Prepares and carefully reviews figures, computations, reports, etc., to identify any errors or problems; ensures consistency and that information can be understood by all who read it. Shows concern for all aspects of the job no matter how small.
• Initiative - Is self-starting. Does not wait for signals. Seizes opportunities when they arise. Takes action beyond what is required. Completes assignments independently without constant supervision. Volunteers to take on new assignments. Contributes to others’ initiatives without being asked.
• Effective Communicator – Consistently communicates clearly and thoroughly, optimizing audience understanding with concise, timely, and effective speaking and presentation skills. 
• Collaboration/Relationship Building – Cultivates strong working relationships through interpersonal skills, secures cooperation, promotes win-win solutions, and collaborates effectively with individuals beyond formal authority to achieve goals. 
• Adaptability – Adapts by adjusting behavior, routines, and habits to meet goals and changing circumstances, maintaining balance amid conflicting demands.
• Technical Proficiency – Demonstrated ability to effectively use and adapt to new technologies and digital platforms.

Benefits

• Medical
• Dental
• Vision
• EAP
• STD/LTD
• Basic Life and AD&D
• Voluntary Life
• Supplemental: Accident, Critical Illness, Hospital Indemnity
• Cell Phone Stipend
• 401(k)
• Paid Time Off
• Paid Holidays

Watterson is an Equal Employment Opportunity and E-Verify employer.

Disclaimer: This job description is intended to outline the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, or competencies. Employees may be directed to perform job-related tasks other than those specifically presented in this description based on business need.

Experience/Education/Qualifications

• 1 or more of IICRC Restoration Certifications (WRT, ASD, FSRT, etc.) preferred.
• 2 or more years as an experienced Restoration Technician preferred.
• 1-2 years of general work experience.
• The ability to lift a minimum of 75 pounds.
• Valid Driver’s license in good standing without restrictions.

Physical Requirements:

• Ability to lift, carry, and move equipment, materials, and debris weighing up to 75 lbs. on a regular basis.
• Ability to stand, walk, bend, stoop, kneel, crouch, climb, and perform physical labor for extended periods.
• Comfortable working in confined spaces, attics, crawl spaces, and other challenging environments.
• Ability to work around water, mold, fire, smoke, and other property damage conditions while wearing required PPE.
• Ability to operate mitigation equipment and safely handle tools and materials used in restoration work.
• Ability to work indoors and outdoors in varying weather conditions and job-site environments.
• Ability to travel to customer locations and respond to emergency service calls as needed.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Driver’s License Requirement: A valid driver’s license is required because this position regularly operates Company vehicles to travel to assigned job sites and other work locations. Company vehicles are used to transport tools, equipment, materials, and other work-related items necessary to perform and complete assigned service work. Company vehicles may be assigned to and stored at an employee’s residence when off duty to support timely deployment to assigned locations.