MITS Field Engineer

Description

• Travel to client sites to perform reactive and proactive technical support for clients and end users.
• Resolving technical issues including, but not limited to:
• Microsoft Operating Systems
• Windows Server (2008/2012/2016/2019)
• Workstation/ Server Hardware
• Peripheral Devices (including printers, scanners, etc.)
• Networking – Including Routers, switches, firewalls, cloud and virtualization-based technologies
• Common Client Server Applications
• Will be on-call as necessary

• Bachelor’s degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred.
• Experience resolving technical problems and troubleshooting in a client-server environment.
• Able to achieve high levels of customer satisfaction and billable/utilization hours.
• Comfortable articulating in client-facing situations.
• Experience working in a self-directed, self-paced role; operating under pressure of deadlines and conflicting priorities.
• Must be knowledgeable and experienced as an engineer with the following technologies:
• Microsoft-based servers and workstations
• Active Directory
• Microsoft Office 365
• Network firewalls and managed switches
• SAN Administration
• Switching and Routing
• Backup and disaster recovery solutions
• Cloud-based technologies
• Virtualization technologies
• Cybersecurity technologies (EDR, MDR, Security Awareness Training, etc.)
• Experience in developing detailed functional specifications, design documents and test plans; including Statement of Work (SOW) and Bill of Materials (BOM) is required