Mobile Crisis Case Coordinator

JOB SUMMARY: The Mobile Crisis Case Coordinator work as part of a two-person crisis response team (the other team member being a QMHP or QMHP-R). Under the direction of the certified Mobile Crisis Counselor, the team is responsible for mobile crisis response, risk assessment and crisis stabilization planning for adults and children in the County. The Peer position is an integral part of this team, bringing their own lived experience with mental health to help connect with individuals in crisis and provide support.

ESSENTIAL FUNCTIONS:

1. Provides crisis and risk assessment and intervention services in support of BestCare’s mobile crisis response, including after hours, under the direction of a QMHP; 
2. Provides immediate mobile response to individuals experiencing mental health crises in Crook County. Calls may come from a variety of different sources including the hospital, jail, police, or other community partners;
3. Gathers information necessary to identify and assess risk factors for harm to self or others in the context of the client's current psycho-social state via interview with client and with consideration given to collateral information; makes recommendations for safety planning or higher level of care needs;
4. Provides assessment and recommendations to treatment providers and emergency departments as appropriate;
5. Assesses for personal safety in the environment and request law enforcement support as appropriate;
6. Provides information and facilitates linkage to mental health treatment and other social services;
7. Operates in a sometimes ambiguous and frequently changing work environment;
8. Respects client rights and responsibilities and demonstrates professional boundaries and ethics;
9. Adheres to mandatory abuse reporting laws and HIPAA requirements;
10. Documents and maintains electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations. Completes documentation within agency stated timelines. All crisis documentation must be approved and signed by supervisor or other designated QMHP;
11. Attends seminars, training, and other educational opportunities in order to develop professional skills and abilities;
12. Participates in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings;
13. Collaborates effectively with other team members and community partners;
14. Provides case consultation and stays in communication with other MH providers;
15. Completes comprehensive safety plans, with direction from QMHP;
16. Completes appropriate follow-up with clients as required;
17. Assists in completing referrals, as necessary, to respite or other higher levels of care;
18. Acts as a role model to clients to inspire hope and share life experiences as appropriate;
19. Telephones contacts, which include talking with clients who need support and are struggling and may be prone toward self-harm/suicidality or prone to making bad decisions;
20. Identifies person’s abilities, strengths and assets and assist them to recognize and use them.
21. Other related duties as assigned.

ORGANIZATIONAL RESPONSIBILITIES:

1. Performs work in alignment with the BestCare’s mission, vision, values;
2. Supports the organization’s commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals;
3. Strives to meet Program/Department goals and supports the organization’s strategic goals;
4. Adheres to the organization’s Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs;
5. Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;
6. Attends required program/staff meetings and completes assigned training timely and satisfactorily;
7. Ensures that any required certifications and/or licenses are kept current and renewed timely;
8. Works independently as well as participates as a positive, collaborative team member.
9. Performs other organizational duties as needed.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Bachelor's Degree required
• Must meet the Oregon Administrative Rules definition of a peer: “Any individual who has similar life experience, either as a current or former recipient of addictions or mental health services, or as a family member of an individual who is a current or former recipient of addictions or mental health services.”
• For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire

LICENSES AND CERTIFICATIONS:

• Must hold a current QMHA Certification to be eligible for this level. (QMHA-R will remain at Level I until certification is obtained.)
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)
• Current CPR and First Aid certifications (or obtain within 6 months of hiring)

PREFERRED:

• Bilingual in English/Spanish a plus