MOBILE CRISIS PEER ADVOCATE

Description

Position Data:

Title: Mobile Crisis Peer Advocate

Grade: 2       Status: Non-Exempt

Reports to: Intensive Services Coordinator

Basic Function or Position Summary:

Provide peer-to-peer support and follow-up services to Chautauqua County Residents accessing Mobile Crisis Services from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays. May provide follow-up peer support during daytime weekday hours, as needed. Salary $15.76/hourly

Security Clearance: Level 1 V,A,C,R

Requirements

Position Responsibilities and Specific Duties:

• Assist in the stabilization of Chautauqua County residents experiencing acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.

• Provide individual support, clinically driven self-disclosure, and modeling to assist in crisis stabilization and increased self-sufficiency.

• Provide follow-up to assist customers in accessing and navigating needed services, self-help centers, groups, and other social, church, and recreational clubs.

• Maintain on-call availability by work issued cell phone during scheduled shifts.

• Data reporting and analysis as a function of service quality improvement.

• Maintain confidentiality and adhere to the code of ethics.

• Promote the Agency mission.

• Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.

• Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.

• Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.

• Assist in delivering marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Intensive Services Coordinator.

• Promote positive internal and external relationships.

• Other duties as assigned by supervisor.

Key Working Relationships:

A. Internal: Director of Health and Family Services

Intensive Services Coordinator

Crisis Team Members

Other COI staff

B. External: All emergency service providers such as police departments

Hospital emergency departments

Hotline services

Other mental health providers

Community resources

Human service professionals.

Supervisory Scope: This job has no supervisory responsibilities.

Organizational Responsibilities:

• Adhere to all policies, procedures, and protocols.

• Gathers appropriate documentation and tracks outcomes.

• Maintain customer files inputted into CAPTAIN as assigned.

• Complete required progress reports on time.

• Participates in organizational committee structures as appropriate.

• Participates in organizational and divisional management systems.

Knowledge, Skills Required:

• Personal familiarity with the Mental Health Service Network (Required)

• Completion of approved peer advocacy training offered through the Academy of Peer Services preferred.

• High School Diploma or GED; College degree in Human services field preferred.

• Has knowledge and skills necessary to modify interventions and care according to the customer’s age.

• Possess a working knowledge of community services and agencies

• Excellent oral; written communications skills

• Ability to work as part of a team required.

• Must be able to demonstrate initiative, resourcefulness and use sound judgment.

• Bilingual (Spanish) preferred.

Special Requirements, if any:

• Must be able to always provide consistent even tempered customer service

• Must be able to work evenings, nights, weekends and holidays.

• Valid Driver’s License and reliable transportation

• Ability to lift up to 50 pounds with or without reasonable accommodation.

• Completes all OMH requirements.

• Must have internet access at home in order to utilize programs essential to the position

• Works compassionately with a diverse population

• Experience navigating community programs