Mobile Operations Manager

JOB TITLE: MOBILE OPERATIONS MANAGER

About This Job:

Q-Sourcing
Limited trading as Q-Sourcing Servtec is a manpower management solutions firm
operating in the East African Region in the countries of Uganda, Kenya,
Tanzania, Rwanda, and South Sudan.

On behalf of
our client, we are looking for a competent, skilled, and experienced Mobile
Operations Manager to work in Tanzania,
Dar es salaam.

Job Summary

Seeking an experienced Kenyan mobile
money professional to relocate to Tanzania and manage large-scale super dealer
operations, including 4,000+ wakalas, float management, KPI performance, and
operational controls.

DUTIES & RESPONSIBILITIES:

·         Establish and manage
scalable mobile money super dealer operations in Tanzania, including SOPs,
agent/wakala management, float control, and service delivery.

·         Ensure regulatory,
operational, and SLA compliance, while resolving escalated operational, technical,
float, and customer issues with key stakeholders.

·         Drive wakala onboarding,
training, performance management, customer journey optimization, and complaint
resolution to increase adoption and transaction growth.

·         Oversee system testing,
UAT, and incident resolution, while mentoring local Tanzanian teams to ensure
operational continuity and excellence.

·         Added Advantage

·         Experience scaling or
restructuring super dealer or national agent networks

·         Project or operations
management background

KNOWLEDGE, SKILLS, AND EXPERIENCE:

·         Proven experience in
mobile money or digital payments operations

·         Leadership experience
managing large agent or wakala networks

·         Strong expertise in
super dealer operations, float management, and KPI delivery

·         Demonstrated experience
in wakala onboarding, training, and performance management

·         Solid understanding of
mobile money regulatory and operational frameworks

·         Strong Excel, reporting,
and data analysis skills

·         Willingness and ability
to relocate from Kenya to Tanzania and support local team development

Interested
and qualified applicants should submit their applications through the link
below

Note:

Only shortlisted applicants will be
contacted.

Q-SOURCING SERVTEC IS AN EQUAL
OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Requirements

Proven experience in
mobile money or digital payments operations

·         Leadership experience
managing large agent or wakala networks

·         Strong expertise in
super dealer operations, float management, and KPI delivery

·         Demonstrated experience
in wakala onboarding, training, and performance management

·         Solid understanding of
mobile money regulatory and operational frameworks

·         Strong Excel, reporting,
and data analysis skills

·         Willingness and ability
to relocate from Kenya to Tanzania and support local team development