Mobile Quality Assurance Analyst

Mobile Quality Assurance Analyst

Location: Atlanta, GA (GPC HQ) or Birmingham, AL (APC HQ) - ONSITE 4 days/week. One day remote. 

Department Name: Technology Organization

Role Overview

The Technology Organization’s Customer Engagement portfolio is seeking a Quality Assurance Analyst focused on our customer-facing Mobile App for iOS and Android. Help deliver reliable customer experiences through hands-on testing, thoughtful test coverage, and strong test-data preparation.
As an embedded member of the Mobile App scrum team, you will translate requirements into test cases, execute functional and regression testing, and collaborate with QA colleagues, developers, and Product Owners to identify and resolve defects. Strong SQL skills are preferred to independently identify test accounts and retrieve scenario-specific data from Oracle Utilities Customer to Meter (C2M). Prior C2M or Customer Care and Billing (CC&B) experience is preferred, not required.
This is a hybrid position with an expectation of working onsite in Atlanta or Birmingham four days per week, with one remote day.

Key Responsibilities

• Perform as an embedded QA member within a SAFe Agile framework, contributing to sprint planning, backlog refinement, PI objectives, and team-level quality outcomes   
• Design, write, execute, and maintain manual test cases for the Mobile App on iOS and Android based on business requirements, user stories, and acceptance criteria
• Contribute to test automation efforts as skills and opportunities allow; automation experience is not required
• Partner with Product Owners and developers during backlog refinement to clarify requirements, identify test scenarios, and define testable acceptance criteria
• Execute functional, exploratory, integration, regression, and smoke testing for the Mobile App; support user acceptance testing (UAT) and production release validation
• Validate end-to-end customer journeys across iOS and Android devices, operating system versions, and screen sizes, including app updates, interrupted connectivity, and background/resume behavior
• Document and track defects with reproducible steps, expected and actual results, device and operating system details, and supporting evidence; retest fixes and assess regression impacts

• Independently write SQL queries, including joins across related tables, to identify test accounts, retrieve scenario-specific data from C2M, and validate backend results for Mobile App testing

• Maintain testing artifacts and evidence to support traceability and quality validation

• Communicate test coverage, execution progress, defects, and unresolved risks clearly to support release-readiness decisions
• Contribute to continuous improvement of testing practices, tools, and processes

Tools & Technologies

• Agile & Work Management: SAFe Agile framework, Jira 
• Test Management: Xray integrated with Jira is a plus 
• Mobile Platforms & Devices: iOS and Android; experience with real-device cloud testing platforms or device farms is a plus

• Test Automation [LB1]: Experience with test automation tools or frameworks (Tosca, Appium, etc.) is a plus, not required

• API Testing: Postman is a plus

• Databases & Test Data: SQL query development for test-account identification, test-data retrieval, and backend validation; prior Oracle Utilities C2M or CC&B experience is a plus
• Testing Focus: Hands-on manual testing, regression testing, and release validation; opportunities to contribute to automation

Qualifications 

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or a related technology field preferred

• 2+ years of software quality assurance experience, including hands-on testing of mobile applications on both iOS and Android
• Experience with structured software testing methodologies and demonstrated ability to independently write test cases from business requirements, user stories, and acceptance criteria
• Experience with test management tools; automated testing experience is a plus, not required
• Required: Demonstrated ability to independently write SQL queries, including joins across multiple tables, to identify test accounts, retrieve scenario-specific test data, and validate results
• Preferred: Experience with Oracle Utilities Customer to Meter (C2M) or Customer Care and Billing (CC&B); prior experience with these systems is not required

• Preferred: Experience with real-device cloud testing platforms or device farms, such as HeadSpin, and API testing tools, such as Postman

• Preferred: Appium 

• Experience working in Agile/Scrum environments, SAFe experience is a plus 

Knowledge, Skills & Attributes

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proactive quality mindset — identifies gaps and risks early
• Meticulous attention to detail and documentation
• Ability to manage multiple priorities and meet deadlines
• Comfortable working independently while collaborating closely with cross-functional teams
• Understanding of the Software Development Life Cycle (SDLC) and Agile processes

Other Requirements

• Occasional night or weekend work may be required during releases
• Occasional travel may be required