Mobile Scheduling Coordinator

Serra Automotive Group is seeking a detail-oriented and organized Mobile Scheduling Coordinator to join our team in Sylacauga, AL. In this role, you will play a key part in managing and coordinating mobile service appointments, ensuring efficient scheduling and excellent customer communication to enhance overall service experience.

Responsibilities

• Coordinate and schedule mobile service appointments with customers and technicians.


• Manage daily scheduling to optimize technician routes and minimize downtime.


• Communicate effectively with customers regarding appointment details, updates, and any changes.


• Maintain accurate records of appointments, customer information, and service notes.


• Collaborate with service teams to ensure timely and high-quality mobile service delivery.


• Handle customer inquiries and resolve scheduling conflicts promptly and professionally.

Requirements

• High school diploma or equivalent; additional education or certification is a plus.


• Previous experience in scheduling, coordination, or customer service preferred.


• Strong organizational and multitasking skills.


• Excellent communication and interpersonal abilities.


• Proficiency with scheduling software and Google docs.


• Ability to handle a fast-paced work environment and resolve problems quickly.

Benefits

• Competitive compensation package.


• Healthcare and dental coverage.


• Retirement plan options.


• Paid time off and holiday pay.


• Opportunities for professional development and advancement within Serra Automotive Group.

About the Company

Serra Automotive Group is a trusted leader in automotive retail and service, committed to delivering exceptional customer experiences across our dealerships. We pride ourselves on fostering a supportive work environment and investing in the growth and success of our employees. Join us in Sylacauga, AL, and become a part of a dynamic team dedicated to excellence.

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