Mobile Service Coordinator

We are looking for a Mobile Service Coordinator to support our growing mobile service operations! This vital role ensures our Mobile Technicians are set up for success by managing schedules, organizing appointments, and keeping the workflow running smoothly behind the scenes.

Benefits:

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  Room for growth - Ford Pro Elite facility with 24 bays is now open!

  
  


• Competitive Pay - $40,000-$60,000 


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  401(k) and 401(k) matching upon 1 year of service

  
  


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  Group Health, Vision, and Dental insurance (50/50 Employer/Employee split)

  
  


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  Life Insurance is fully funded by the employer

  
  


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  Employee assistance program

  
  


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  Employee discounts

  
  


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  Employee Team Member Programs

  
  


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  Paid time off

  
  


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  Parental leave

  
  


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  Referral program

  
  

Mobile Service Coordinator Responsibilities:

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  Coordinate and schedule daily appointments for Mobile Service Technicians

  
  


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  Serve as the main point of contact between customers and the mobile service team

  
  


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  Ensure technicians are prepared with the right tools, parts, and information for each job

  
  


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  Monitor and adjust scheduling to accommodate urgent needs or changes

  
  


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  Maintain clear and timely communication with customers regarding appointments, delays, or follow-ups

  
  


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  Collaborate with Parts and Service Departments to ensure seamless operations

  
  


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  Assist with tracking service performance metrics and workflow efficiency

  
  


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  Provide outstanding customer service and represent the dealership in a professional manner

  
  

Mobile Service Coordinator Qualifications:

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  Strong organizational and multitasking skills

  
  


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  Excellent communication and customer service abilities

  
  


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  Prior experience in scheduling, dispatch, or service coordination (automotive industry a plus)

  
  


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  Tech-savvy and comfortable with scheduling software and CRM tools

  
  


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  Detail-oriented and able to adapt quickly in a fast-paced environment

  
  

Valley Truck Centers is a family-owned and operated company that was founded in 1964. Our company has grown to more than 12 rooftops, including multiple OE vehicle lines, Body Upfit companies, and Rentals. Our success results in our continuous drive to deliver excellent customer service and our commitment to our employees. We are a career-minded company that currently employs multiple 20 years plus employees to date.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.