Mobile Service Coordinator

The Mobile / Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership.This role coordinates and manages  all Mobile Service activities within the dealership.

Skills / Knowledge - knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader 

Qualities - trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough

Responsibilities

• Manage RO Process
  
  
  
  • Mobile Service Advisor
  
  
  • RO creation
  
  
  • Ensure correct parts
  
  
  • RO closeout
  
  
  • Process payment
  
  
  
  


• Manage Parts Process
  
  
  
  • Coordinate with Parts Department to ensure parts availability for repair
  
  
  • Coordinate with Parts Department to add additional sales
  
  
  • Ensure Mobile Service Units are loaded with needed parts for repairs
  
  
  • Add parts to the RO as required
  
  
  • ensure unused parts are accounted for and added back into inventory
  
  
  
  


• Schedule
  
  
  
  • Take incoming Mobile Service requests
  
  
  • Determine scheduled day and time , maximizing route optimization
  
  
  
  


• Route
  
  
  
  • Utilize Route Optimization to set Mobile Service appointments
  
  
  
  


• Dispatch
  
  
  
  • Dispatch appropriate Mobil Service Unit and Technician for requested repair
  
  
  • Determine if repair request is within the Mobile Service scope
  
  
  
  


• Customer Communication Prior to and During Repair
  
  
  
  • Confirm customer appointment
  
  
  • Communicate day of Mobile Service status
  
  
  
  


• Customer Follow-Up
  
  
  
  • Ensure customer satisfaction
  
  
  
  


• Marketing
  
  
  
  • Solicit Fleet business
  
  
  • Promote Mobile Service