Mobile Service Coordinator

Mobile Service Coordinator

Jenkins & Wynne Ford & Lincoln
Salary + Commission | $45,000–$50,000 per year

Jenkins & Wynne Ford & Lincoln is growing our Mobile Service program and is looking for a Mobile Service Coordinator to own the day-to-day scheduling, coordination, and customer experience of our mobile service operations. This role is a mix of office coordination, customer communication, and community outreach, and is ideal for someone who enjoys variety in their workday.

What You’ll Do

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  Schedule and manage mobile service appointments throughout the day

  
  


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  Coordinate directly with mobile service technicians to ensure efficient routing, timing, and preparedness

  
  


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  Communicate with customers before, during, and after service to ensure a smooth experience

  
  


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  Follow up after each appointment to confirm the service went well and that the customer received their receipt and documentation

  
  


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  Ride along with the mobile service van in the afternoons to network with local businesses, organizations, and community partners

  
  


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  Travel locally with the Ford Pro Sales Team to help solicit mobile service business from fleet and commercial customers

  
  


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  Maintain accurate appointment notes, customer information, and follow-up records

  
  


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  Act as the primary point of contact for customers utilizing mobile service

  
  

What We’re Looking For

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  Strong communication and organization skills with an always-selling, go-getter mindset

  
  


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  Customer-focused mindset with a professional, friendly and upbeat demeanor

  
  


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  Ability to manage multiple schedules and priorities at once

  
  


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  Comfortable working both in an office setting and out in the field

  
  


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  Willingness to ride along with the mobile service van and travel locally

  
  


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  Self-motivated with an interest in business development and relationship building

  
  


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  Automotive, service, BDC, or scheduling experience is a plus—but not required

  
  

Schedule & Work Environment

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  Full-time position

  
  


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  Mix of daytime scheduling/coordination and afternoon field work

  
  


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  Local travel required (no overnight travel)

  
  

Compensation & Benefits

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  Salary + commission structure

  
  


• Monday through Friday 7am-5pm


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  Expected annual compensation: $45,000–$50,000

  
  


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  Health, dental, and vision insurance

  
  


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  Paid time off program- 40 PTO hours after 6 months of employment, 80 hours at 1 year

  
  


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  401(k) with company match after 9 months of employment

  
  


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  Employee vehicle service and purchase benefits

  
  


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  Supportive, family-owned dealership environment

  
  

Why Jenkins & Wynne?

At Jenkins & Wynne, we focus on convenience, innovation, and customer experience. Our Mobile Service program is a growing part of how we serve our community, and this role plays a key part in expanding that reach. You’ll have the opportunity to help shape the program, build relationships, and make a real impact.