Mobile Service Technician

OVERVIEW: The Mobile Service Technician is responsible for performing mechanical repairs on boats and equipment at off site locations and marinas.

KEY TASKS:

• Perform mechanical repairs on boats and equipment


• Safely operate customer vessel during diagnostic water testing


• Ensure all warranty repairs are completed according to manufacturers and MarineMax guidelines


• Inspect boats, prepare and itemize estimate listing parts and labor


• Complete repair work utilizing service scheduler and SSO’s within the established timeframe


• Maintain and secure inventory and tools on company vehicles at all times


• Ensure customer satisfaction by arriving for service calls in a timely manner and presenting a professional picture of MarineMax


• Follow-up with customer to ensure complete satisfaction


• Maintain effective communication with the service and parts departments


• Ensure professional and clean appearance of company vehicles


• Safely operate company vehicle and remain within posted speed limits


• Maintain a safe driving record


• Other duties as assigned

KEY RESULT AREAS:

• Internal/External Customer satisfaction/FANS


• Minimum number of comebacks


• Timely and accurate completion of work


• Professional Appearance of company tools and vehicles


• Error-free work orders


• Effective communication with other MarineMax departments