Mobile Service Writer

Miller Ford Lincoln is looking for a Mobile Service Writer to join our family-owned automotive dealership that has been serving our neighbors and community for over 100 years. We are looking for a highly motivated growth-driven individual to join our team. This is an excellent opportunity for the right candidate and includes opportunity for growth and long term success.

Mobile Service Writer Responsibilities:

• Serve as the immediate supervisor and service writer for the mobile service technicians, and handle additional service writing for the shops Quick Lane
• Greet service customers promptly in a professional and courteous manner
• Inspect vehicles at check in and refer to service history to accurately identify and verify customer’s service needs
• Promote the sales of appropriate services parts and accessories by thoroughly understanding the product and associated service requirements
• Provide accurate cost and time of completion estimates for the services recommended communicate and get proper authorization from customers
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate promised time of delivery or recommended services
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
• Inspect vehicles prior to each customer delivery to ensure vehicle services and/or repairs are performed correctly and communicate the results with the customer
• Meet requirements of the state and federal law for automobile repair and consumer protection

• At least one year experience as a service advisor/writer
• Prior experience as an auto technician is preferred, but not required
• High school diploma or equivalent
• Valid driver license
• Ability to work well in a process driven environment
• Outstanding communication skills, both verbal and written

• Competitive compensation: $60,000-70,000 per year (includes $40,000 base + bonus and commission)
• Steady Schedule: Monday through Friday 7:30am-5pm (one late night until 6pm per week) and Saturday (by rotation) 8am-1pm
• Paid Vacation and Holidays
• Comprehensive medical vision and dental insurance with HRA HSA and FSA options
• 401(k) with a company provided match
• Company-paid life insurance
• Employee Discounts and an Employee Assistance Program