Mohs Scheduler/ Patient Service Representative - North Andover, MA

Position Summary:

The Mohs Scheduler/Patient Service Representative plays a pivotal role in supporting Mohs Surgeons by overseeing administrative tasks essential to patient scheduling, communication, and follow-up care. This position demands a detail-oriented professional with exceptional organizational and communication skills to ensure seamless coordination and delivery of patient care.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Conduct post-operative follow-up calls to assess patient recovery, addressing concerns such as pain, bleeding, or bandage-related issues.


• Coordinate and confirm surgical appointments, maintaining a surgical cancellation list for efficient scheduling adjustments.


• Organize and maintain accurate surgical paper charts (Mohs maps) on a weekly basis, ensuring all preparations are completed prior to surgeries.


• Prepare comprehensive documentation for surgical phone consultations and coordinate related communications.


• Monitor patients on anticoagulants, such as Coumadin, to ensure appropriate INR levels are maintained for surgical safety.


• Oversee the management of tasks within the Electronic Medical Assistant (EMA) system to streamline workflow.


• Serve as the liaison for intra-team communications, coordinating patient calls and scheduling within the Mohs department.


• Communicate with plastic surgeons regarding patient scheduling and follow-up appointments as needed.


• Maintain the Pathology Log, ensuring accurate documentation of follow-up actions, treatment plans, and prescription entries.


• Keep culture logs up to date in compliance with established protocols.


• Respond to voicemail messages for the Mohs department promptly and professionally.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent required; some college coursework is preferred.


• A minimum of one year of administrative experience in a medical setting is required.


• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.


• Familiarity with Electronic Medical Records (EMR) systems, particularly EMA, is highly preferred.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:




• Occasionally required to stand, walk, and sit for extended periods.


• Use hands to handle objects, tools, or controls; reach with hands and arms.


• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.


• Occasionally lift, push, pull, or move up to 20 pounds.




• Vision Requirements:




• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.