MOKA-AGM-Madison Area

MOKA is hiring an enthusiastic, positive, and customer-focused Assistant General Manager (AGM) to join our leadership team in the Madison Area.  As an Assistant General Manager, you will be responsible for crafting delicious beverages, building relationships with customers, and leading a collaborative, team-focused environment. MOKA is looking for a motivated leader who aspires to manage, has a passion for coffee, and enjoys meeting people as well as creating relationships with customers.

Here at MOKA, we have a passion for great coffee and making genuine connections with every customer interaction. Our core business is built around focusing on high-quality coffee and espresso drinks with quick and friendly customer service.

Qualified applicants have management experience in the food and beverage service or coffee industry. Assistant General Managers lead the team opposite the General Manager, working evenings, weekends, and days General Managers are not in the store.  Assistant general managers are knowledgeable and are able to support opening the store as well as evening shifts/closing daily operations. MOKA AGMs assist the General Manager to ensure the flow of business is supported by leadership throughout the entire day. Our leaders maintain company standards, culture, drink quality, and speed of service. This is a full-time hourly position 35-40 hours a week. Assistant General Managers report to the store manager and work with the City Operations Manager. Qualified applicants have management/leadership experience in the food and beverage, service, or the coffee industry.     

Responsibilities:

• Ensure your team members consistently deliver a great customer experience


• Create genuine experiences and build positive relationships with our customer base


• Hire, train, and retain qualified team members


• Lead, motivate, and coach team members


• Ensure team members are trained on drink quality and consistency 


• Support and maintain the team, and train great baristas.


• Manage day-to-day tasks and cleaning procedures at the store.


• Responsible for supporting store Labor and COGS budget for the location 


• Demonstrate and reinforce MOKA’s mission statement, policies, and core values by leading by example


• Upholds sanitation practices and safety procedures regulated by the local Health Department and MOKA


• Timely and accurate reporting of daily accounting, employee communication, and product inventory, among other Admin duties 

Qualifications:

• 6 months of leadership experience


• 1 year of food and beverage experience


• Maintains a positive attitude while working and interacting with team members as well as customers


• Keeps busy, stays organized, and delegates tasks as necessary


• Able to coach and give feedback in a positive manner


• Maintain high levels of communication with all staff


• Ability to create and maintain a positive atmosphere  


• Ability to receive constructive criticism and coaching to further improve skill sets


• Follow company procedures in regards to cash handling, equipment maintenance, and company property

Benefits:

• 401(k)


• Employee discount


• Health insurance


• Paid time off


• Paid training


• Scheduled reviews 


• In-store discounts on beverages, bulk coffee, and food


• Leadership growth opportunities


• Cash and Credit card tips

Learn more about MOKA by visiting our website at www.mymokacoffee.com. If you are interested in joining our team, please apply today!