Monitoring Generalist

At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms.

Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty in our community’s most vulnerable adults. 

Over 200 people enter through our doors every day to receive care, access services, and most importantly – be treated as a human being with dignity.

Our Residential Programs are staffed 24/7. The Monitoring Generalist is trained to oversee and monitor various operational components of four different agency positions. This position employs a wide range of monitoring tools and techniques to identify potential issues, ensuring the safety of facilities and clients, and to report findings, issues, and security breaches to their supervisor. The Monitoring Generalist must possess the ability to adapt across different monitoring domains and troubleshoot basic problems across various systems.

Schedule/Hours: Sunday & Monday
Overnight Shift: 12 am-8 am (8 hr shifts | 2 days | 16 hrs/week) 
Pay Rate: $18/hr

Duties/Responsibilities: 

• Monitor all security cameras as well as all visitors, residents / clients, and guests who enter and exit the building. 
• Follow protocol for use of electronic (door buzzer) access.
• Hourly walks throughout the building to ensure safety.
• Be aware of all movement in and out of the building.
• Monitor behaviors and possessions going up to apartments.
• Enact safety plan or Emergency Plan when appropriate.
• Identify and respond to system alerts, escalating critical issues to appropriate staff, and taking necessary actions to mitigate potential disruptions.
• Follow On-Call protocol.
• Follow procedures for the residential program related to curfew, visitors, etc.
• Follow all after-hours emergency or notification protocol.
• Keep records as required for the Log Book with appropriate information written clearly and in detail.
• Adhere to the agency’s policies and procedures and the personnel manual.
• Maintain appropriate boundaries and keep confidential information regarding employees, volunteers, residents and guests.
• Attend to daily maintenance and upkeep of residence and grounds, as appropriate and assigned by supervisor.

Qualifications:

• High School Diploma or equivalent.  Associate’s Degree preferred.
• Two to five years’ experience in security and/or customer service.
• Strong communications skills.
• Computer literacy.
• Knowledge of agencies, programs, and services in the community.
• Ability to recognize and respond to an emergency.
• Experience working with diverse and challenging consumers.
• Ability to interact effectively with the public, volunteers, staff, and program participants.
• Must successfully complete a background check.

Bethesda House is an Equal Opportunity Employer. In all employment and hiring decisions, the Agency complies with applicable anti-discrimination laws. This policy applies to all employment practices, including hiring, advertising, recruitment, promotion, demotion/transfer, layoff/termination of employment, rates of pay or other forms of compensation, and selection for training and development.