Mortgage Account Manager

Cake Mortgage is a progressive National Mortgage Lender based out of Chatsworth, CA offering both competitive compensation and career growth. We are always looking for like-minded passionate individuals to join our team and grow within our organization.

Cake Mortgage Corp is actively seeking a talented & motivated Account Manager who specializes in Retail, QM, Non-QM and DSCR products. As an Account Manager, you will be responsible for reviewing and requesting documents from brokers and third-party vendors in a timely matter. Must possess excellent customer service skills, establish a professional relationship and good rapport with all parties related to the loan transaction and impeccable follow up skills to take each file from pre-approval to closing.

• The  primary duty for an Account Manager is to collect all the required information about the applicant.
• Is responsible for obtaining all the paper work and forms required for the loan
• Order Insurance, Appraisals, Loan Payoffs, Flood and Tax Certificates, Credit Supplements, Transcripts, SSA Verifications, Title Documentations and thoroughly review all documents before submitting to underwriter
• Will check if all the information provided by the candidate, is accurate and adequate
• Needs to have a thorough and deep understanding about the terminology as well as rules and regulations regarding the mortgage industry.
• Review loan related documents for accuracy within a time frame established by management
• Should posses basic computer skills and be able to maintain complete confidentiality
• Communicate documentation requirements, status and potential issues to all parties related to the loan transaction
• Coordinate loan closings with Closing Agent
• Perform other duties as assigned

Required Qualifications

• High school diploma or GED 
• 3+ years’ of retail or wholesale loan processing experience 
• 2+ years’ experience working with LOS, Encompass
• Excellent verbal and written communication skill
• Proficient with Microsoft Office automated underwriting systems
• Ability to multitask and prioritize time management
• Continuous focus on the customer experience

Cake Mortgage does not tolerate discrimination of any type. Cake Mortgage offers equal employment opportunity to all qualified persons without regard to race, age, color, religion, sex/gender, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, ancestry, disability, or any other considerations made unlawful by Federal, State, or Local law. Cake Mortgage provides eligible and qualified employees with opportunities to advance. Cake Mortgage is an at will employer. Cake Mortgage is committed to providing employees with a work environment free of discrimination and harassment.