Mortgage Account Manager

Lendz Financial offers a full-service direct wholesale residential mortgage lending platform, focused on helping mortgage brokers grow their loan origination volume with simplified processes and intuitive, tech-based solutions. We emphasize a modern, customer-centric approach, offering competitive rates, a diverse range of products, and rapid turnaround times. Committed to delivering a world-class experience for our broker partners, we streamline the lending process to ensure a smooth journey from application to closing.

Our core values, Thrive Together, Act Like an Owner, and Exceed Expectations, cultivate a collaborative, high-performance culture that drives our pursuit to become the undeniable leader in mortgage lending. Lendz is proud to be Great Place to Work certified and recognized as a Scotsman Guide Top Workplace

Job Summary:

We’re Lendz — a modern mortgage lender with a mission to deliver exceptional white glove service in the non-QM space. We’re looking for a sharp, proactive, and customer-obsessed Account Manager to join our high-performing remote team. As the face of Lendz to brokers and internal teams alike, you’ll ensure loans move quickly, questions get answered professionally, and every stakeholder feels supported. If you’re a proactive communicator with a service-first mindset who thrives on follow-through, clarity, and constant learning, we want to meet you. Apply today and help us deliver mortgage lending the way it should be: smart, seamless, and broker-centric.

This is a fully remote role. Occasional travel to our Fort Lauderdale, Florida headquarters may be needed for training.

What You’ll Do:

Own the Broker Experience:

• Deliver white glove service from submission through close.


• Keep brokers in the loop with timely, clear, and professional updates.


• Build trust by responding accurately and taking initiative to resolve issues.

Be the Link That Moves Loans Forward:

• Manage active loan pipelines alongside Account Executives and Underwriters.


• Sort and convert conditions within 24 hours.


• Keep Salesforce and internal systems meticulously updated.

Communicate Proactively and Professionally:

• Stay one step ahead by anticipating questions and sending proactive follow-ups.


• Represent Lendz with polish — both verbally and in writing.


• Collaborate cross-functionally with Sales, Underwriting, Closing, and Funding teams.

Stay Curious & Grow:

• Learn enough about non-QM to be “dangerous” — and use that knowledge to solve problems fast.


• Absorb training, tools, and tech that make you (and our process) better.


• Share ideas that improve efficiency, elevate service, and enhance the broker journey.

What We’re Looking For:

• 1–3+ years experience as a Processor or Account Manager in mortgage lending (non-QM is a plus).


• Tenacious follow-up skills — you don’t let things sit.


• Excellent verbal and written communication.


• Polished, poised, and professional — especially under pressure.


• Organized and deadline-driven with a “whatever it takes” mindset.


• A growth mindset and hunger to learn the business deeply.

You’ll Thrive at Lendz If You Are:

• A customer experience nerd — someone who obsesses over delighting clients.


• A team collaborator who can work independently but thrives in partnership.


• A fast learner who connects the dots quickly and asks smart questions.


• A doer who communicates early, often, and with confidence.

Perks of Working at Lendz:

• Fully remote flexibility


• Tech-forward systems & tools at a fast-growing company


• Supportive and inclusive culture


• Commitment to professional development


• Highly subsidized health care, vision, dental, and life insurance


• 401(k) program


• 15 days of PTO to start + 9 paid holidays