Mortgage Application Assistance Call Center Associate

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented call center environment. As an Application Assistance Coordinator, you will be responsible for evaluating a customer's financial situation to identify assistance programs that may help them to catch-up on their missed mortgage payments and save their home. To get in touch with customers, you will answer inbound calls and make outbound calls. 

Some of the many reasons to join our team include:

• Comprehensive compensation package - medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!


• Generous incentive plan with a minimum $250 incentive bonus paid monthly for the first 4 months of employment


• Extensive classroom-style and on-the job training programs in home mortgage and communications


• Friendly business casual atmosphere


• Bilingual candidates fluent in both Spanish and English will earn an additional $80 per week


• Standard work schedule available from 8am-5pm, 9am-6pm, and 10am to 7pm, Monday through Friday. Must also be available to work one Saturday shift per month from 9am to 1pm.


• Candidate working 10am-7pm shift will earn an additional $40 per week + earn a one-time $1000 retention bonus after 12 months consecutive employment in the 10-7 shift

Position Requirements:

Candidates must possess a minimum of 1 year customer service-related experience as well as enjoy helping others by phone, be very detail-oriented, adapt well to change, able to multi-task, and have experience using a personal computer. Competitive individuals with strong and assertive communication skills who are dependable typically succeed in this position. Candidates with previous customer service, call center, and/or mortgage servicing experience are strongly encouraged to apply. A Bachelor's degree or some college experience is preferred. 

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