Mortgage Loan Officer Assistant - Branch Support Vienna, VA (Remote)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as a primary point of contact for borrowers, ensuring clear, professional, and timely communication throughout the loan process.


• Assist borrowers with the collection of missing or outstanding documentation required for completion of the loan file.


• Update Loan Officers on loan status, conditions, and documentation needs; copy Loan Officers on borrower correspondence and document requests.


• Structure and prepare loan files in the Loan Origination System (LOS), ensuring accurate data entry and readiness for processing.


• Work collaboratively with the Loan Processor to gather documentation needed to clear Loan Officer and underwriting conditions.


• Perform administrative support functions including answering phones, scheduling meetings, preparing correspondence, scanning, faxing, copying, and data entry.


• Run reports to support Loan Officer pipeline management, productivity tracking, and monthly performance monitoring.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to speak, read, and write in English.


• Fluency in additional languages preferred.


• Ability to clearly communicate complex information to borrowers and internal partners.


• Strong organizational skills with the ability to manage multiple files simultaneously.


• Ability to deliver accurate, timely results while working under pressure with minimal supervision.


• Demonstrated sound judgment and decision-making skills.


• Excellent customer service, phone, and interpersonal skills.

QUALIFICATIONS

• One (1) to four (4) years of recent mortgage loan processing experience required.


• Working knowledge of Freddie Mac (FHLMC), Fannie Mae (FNMA), FHA, and VA loan programs preferred.


• Familiarity with TILA / RESPA Integrated Disclosure (TRID) requirements.


• Experience using a Loan Origination System (LOS), preferably Encompass.


• Requires education generally equivalent to a high school diploma.


• Experience using Microsoft Office products (i.e. Word, Excel, Outlook, PowerPoint, SharePoint).

This position's pay range is $18.00 - $21.00 per hour with a bonus opportunity.

This position may be onsite or remote supporting the Vienna, VA office.