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ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 32nd largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of “America’s Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 19 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Join us and discover why you'll love working at Redwood Credit Union!
Redwood Credit Union is looking for a Mortgage Loan Officer II who will be responsible for marketing mortgage loan products, recommending and implementing new products and services that will benefit the membership of Redwood Credit Union.
ESSENTIAL FUNCTIONS:
Loan File Management
• Provide exceptional Member service at all times via all lines of communication. Adhere to RCU standards including, utilizing Member Interaction Model/STARS training and Loan Officer Building Consistency and Setting the Expectation Worksheet.
• Effectively and efficiently market all programs offered by RCU, e.g., first liens, fixed seconds, and home equity lines of credit and loans that tend to have the most complexity including stated income, self-employed applicants, investor properties, combination first/seconds, analysis of tax returns, etc.
• Take applications using online mortgage application system, answer phone inquiries, and attend to walk-in business, Branch and Internet queries.
• Responsible for all aspects of assigned loans from origination through completion. Review loan files for accuracy and completeness as outlined in the departments File Ownership Procedures.
• Interpret Fannie Mae Desktop Underwriter findings so that all possible loans can be approved at minimum inconvenience to Members while assuring a proper credit decision can be made.
• Review preliminary title report and appraisal; identify and resolve, if possible, areas of concern to ensure completeness and compliance.
• Consult with Members on a weekly basis regarding the status of their loan.
• Review cross sell opportunities and offer those that will benefit each individual Member.
• Approve and/or make recommendations for loan approval up to established limits.
• Identify expired pre-approvals, cancelled, withdrawn, and declined loans, update systems and send out Statement of Credit Denial Letters as required.
• Develop and utilize pipeline management system with loan processor to ensure rate lock management and high-quality member service.
• Prepare closing document order forms and ensure loan files are closed according to RCU standards. Communicate with Members to assure smooth closings and prepare them for loan servicing functions.
• Recognize and propose changes in the workflow to maintain maximum efficiency.
Examine loan files prior to auditing to ensure accuracy and compliance.
Training, Member/Branch Education Support
• Counsel Members on loan requirements and matters affecting the granting of loans.
• Discuss loan options and programs that will benefit each Member, including counteroffers when appropriate.
• Recommend action steps and counsel Members to help them qualify for a future loan when having to decline a loan because of current circumstances.
• Train and mentor branch staff, Processors, and Loan Officer I staff on the fundamentals of mortgage lending and the requirements to obtain a loan from RCU.
• Instruct at homebuyer or other types of seminars, as needed.
• Discuss loan products and services at special events such as home shows.
• Perform branch visits to assist in training co-workers and assure flow of applications.
Special Projects
• Research Member or team member concerns as directed and follow through until the matter is resolved; this includes inquiries after the loan is closed.
• Develop new vendor/partner relationships that will mutually benefit RCU and its Members.
• As a Loan Officer II, maintain competencies in all other department job functions so that other positions can be backed-up as needed.
Minimum Qualification: Knowledge, Skills and Abilities
- Thorough knowledge of Internet-based loan origination software.
- Thorough knowledge of real estate principles, practices, rules, and regulations.
- Proficient knowledge of all residential mortgage loan products offered by RCU.
- Proficient knowledge of secondary market investor guidelines and compliance requirements.
- Skill, aptitude, and interest in sales.
- Highly skilled in the operation of a PC with word processing and spreadsheet software, and Internet/intranet access.
- Ability to communicate effectively, both verbally and in writing.
- Ability to establish and maintain effective work relationships with a diverse group of people including vendors and other Credit Union team members.
- Ability to act independently and confidentially, using discretion and tact.
- Ability to analyze situations and recommend workable solutions.
- Ability to coordinate a variety of activities and prioritize work.
- Ability and desire to work in and contribute to a team environment.
- Ability to work a rotating schedule which will include working on rotating Saturdays.
Physical Requirements
- Ability to stand, bend, stoop, sit, walk, twist, and turn.
- Ability to lift up to 20 pounds.
- Ability to use a computer keyboard and calculator.
- Work environment is indoors; majority of the time is spent sitting at a desk.
Licenses and Certifications
- Ability to maintain a valid California driver’s license.
- Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761.
The ideal candidate has a combination of education and experience equivalent to a high school diploma, plus a minimum of three years of experience in the mortgage lending industry or closely related field, including at least one year as a loan officer.
Compensation: Base starting range: $33.00 to $44.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
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