Mortgage Loan Originator

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Who we are:

The role

Mortgage Loan Originators (MLOs) drive SoFi Lending Corp.’s Mortgage sales team. MLOs are responsible for the customer experience throughout the mortgage origination process by guiding the member/customer through the mortgage application, creating a different kind of mortgage experience than the industry norm.

What you’ll do:

• Evaluate initial loan applications and documentation to confirm creditworthiness and ability to repay 


• Complete initial analysis of applicants’ credit and income by verifying initial decisions and communicating this to the applicant 


• Communicate critical origination timeline, product, pricing, and underwriting requirements to all applicants. 


• Perform outbound calls to applicants and work with the applicant to ensure receipt of required documentation critical to move loans through the sales process to funding successfully. 


• Communicate suspense, loan approval, and/or declinations to ensure the customer is always informed. 


• Coordinate and manage realtors, builders, mobile signers, and other third parties. 


• Oversee loan process to ensure timely delivery and content communication with the borrower of initial disclosures, changed circumstance re-disclosing, delivery of closing disclosure, and closing documents. 


• Improve upon and refine sales and customer service knowledge and techniques via ongoing training 


• Maximize the number of qualified loans funded monthly 


• Manage and maintain your pipeline of leads provided to you from a centralized lead generation engine 


• Ensure all leads provided are worked with the highest degree of urgency, meeting or exceeding customer expectations throughout the loan origination process 


• This role will focus on originating 1st Lien Mortgages, but as business needs shift, this role may originate Home Equity Mortgages. 

What you’ll need:

• Professional demeanor and strong work ethic with the ability to establish and build working relationships with SoFi applicants, guiding them from initiation to successful completion of the loan process 


• Driven by high performance in a high expectation commission environment 


• Strong verbal and written communication skills 


• Industry leading pipeline management skills 


• Background or previous experience in financial services and sales in an inbound or outbound call center 


• Solid time management skills and the ability to prioritize activities 


• Ability to establish and maintain working relationships with team members 


• Must be computer literate with above average proficiency in MS Office and internet skills 


• Great telephone skills, including communicating clearly and effectively both verbally and in writing 


• Ability to learn and navigate multiple systems/applications / workflows 


• Ability to exhibit grace under pressure while successfully navigating stressful work assignments or situations efficiently and effectively 


• Ability to meet critical deadlines under stressful conditions 


• Self-motivated and able to work independently 


• Able to move between tasks and duties quickly and efficiently 


• Excellent organizational skills 


• Excellent prioritization and time management skills

Nice to have:

• Two to four (2-4) years successful origination of loans; residential mortgage loan experience preferred but not required. 


• Strong knowledge of federal, state, and/or regulatory requirements of mortgage lending 


• Overall, good knowledge and understanding of mortgage products, pricing, and underwriting guidelines 


• Consultative sales skills in a mortgage sales organization 


• High-volume transaction processing experience exhibiting the ability to follow written procedures and processes with a high level of accuracy and attention to detail 


• Any individual state mortgage licensing is considered a plus 


• Ability to obtain and maintain individual state license(s) and SAFE act compliance