Mortgage Loan Originator - Portsmouth, NH

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a Mortgage Loan Originator (MLO) who will be responsible for guiding borrowers through the mortgage application process, from initial consultation through closing. The role involves assessing borrowers' financial situations, recommending mortgage products, and ensuring a smooth, transparent experience. The MLO will collaborate with various departments and external partners to ensure the timely completion of mortgage transactions while maintaining compliance with all regulatory guidelines.

Pay: Commission-based

Hours: Full time, Monday – Friday, 8:30 – 5:00

Work location: Portsmouth, NH

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and 11 paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce.
• Tuition reimbursement.
• Training and career growth opportunities.

The Day to Day:

• Meet with potential borrowers to discuss their financial needs and review their mortgage options.
• Analyze clients' financial situations, including income, credit, and debt, to recommend appropriate loan products.
• Provide detailed explanations of various loan programs, interest rates, and terms to help clients make informed decisions.
• Assist borrowers in completing mortgage loan applications accurately.
• Gather and review required documentation such as income statements, credit reports, tax returns, and asset information.
• Submit complete mortgage applications to processing, ensuring all necessary documentation is included.
• Build and maintain strong relationships with real estate agents, brokers, attorneys, and other referral sources.
• Provide excellent service to borrowers throughout the loan process, keeping them informed and answering questions.
• Maintain a network of prospective clients through outreach and marketing efforts.
• Stay informed of industry regulations, including federal, state, and local mortgage lending laws (e.g., TILA, RESPA).
• Ensure all loan files meet regulatory and compliance standards.
• Work with processing and underwriting departments to resolve any issues during the loan approval process.
• Keep up-to-date with market trends, interest rates, and changes in mortgage products.
• Provide advice and insights to clients about the mortgage market and forecasted trends.
• Work closely with processors, underwriters, and closing departments to ensure smooth and timely loan approvals.
• Coordinate loan closings, ensuring all paperwork is complete and accurate.

Experience and Qualifications:

• Bachelor’s degree in Finance, Business, or a related field (preferred, not required).
• NMLS (National Mortgage Licensing System) certification required.
• 2-3 years of experience as a Mortgage Loan Officer, Loan Originator, or similar role.
• Proven track record of success in sales, customer service, or real estate-related fields.
• Strong knowledge of mortgage products, industry trends, and regulatory requirements.
• Excellent interpersonal and communication skills.
• Proficiency in using loan origination software and CRM tools.
• Ability to analyze financial documents and assess creditworthiness.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and as part of a team in a fast-paced environment.

At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members’ needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer