Mortgage Loan Processing Manager; BR 58-Pirzadeh; 4.11.25

Position Overview 

The Processing Manager is an experienced mortgage professional who can thrive in a fast-paced environment and has the ability to manage all facets of the day-to-day operation of the loan processing functional area; all with a keen discipline for detail. 

Essential Duties 

• Responsible for ensuring that the processing team achieves monthly production goals
• Responsible for ensuring that processing staff meet corporate customer service, productivity, attendance, and quality standards
• Responsible for ensuring that the processing team maintains corporate service level standards related to: initial customer welcome calls, loan file submissions, and loan file resubmissions
• Regularly provide both positive and negative feedback to direct reports regarding work performance and conduct; this may include both informal coaching and formal corrective action, as necessary to support the creation and maintenance of a high-performing team
• Participate in the development, documentation, training, and implementation of departmental policies and procedures
• Provide initial escalation path to processing staff related to the handling of customer service incidents and complaints
• Responsible for interviewing & hiring new processing staff
• Responsible for providing other departmental leaders with written feedback for the purpose of improving overall corporate operational efficiency
• Responsible for forecasting departmental staffing needs based on projected workload
• Conduct annual performance reviews with direct reports
• Incumbent will be responsible for meeting Texana Bank’s commitment to compliance

Minimum Requirements 

• High School diploma or GED required. Bachelor degree preferred
• Must have a very strong working knowledge of the mortgage banking industry methods and practices with 5 or more years Processing Manager Experience
• The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust.
• Obtaining cooperation internally and or externally is an important part of the job.
• Ability to coach others to perform new tasks beyond their current responsibilities and encouraging others to build continuously on their skills will be key to success for this position
• Ability to work with cross-functional, multi-cultural teams