Mortgage Loan Processor

Department: Loan

Reports to: Mortgage Loan Administration Manager

Grade: 4

Supervises: None

Summary: This position provides support to the lending function of the bank, and prompt, courteous customer service. This position requires handling more complex transactions and assignments in the loan processing area.

Essential Job Functions:

• Accurately preparing loan documents. Ensure that adequate documentation is in order prior to loan closing.
• Review documents/reports and verify information was entered correctly and in compliance with regulatory agencies and internal policy.
• Preparing mortgage satisfactions for paid off loans and tearing down paid off loan files.
• Presenting and logging legal documents presented to the County Recorder, Auditor and Treasurer.
• Effective and tactful communication with customers, brokers, builders, appraisers and inspectors, creating and maintaining good public relations in day-to-day contact and the handling of complicated issues.
• Processes loan payments and advances as needed.
• Calculates and processes loan payoffs.
• Balances various accounts.
• Input rate changes for adjustable rate loans.
• Filing of legal documents, scanning loan work daily.
• Maintenance of the bank’s scanning system which ensures all loan files are documented appropriately.
• Perform customer requested loan changes all mortgage loan maintenance.
• Prepares Closing packet/documentation on all new mortgages.
• Flood insurance tickled and scanned for proper flood zones, coverage and cancellation dates.
• Managing exceptions for mortgage recordings and final title policies
• Managing Flood, Appraisal, & Veritax websites for critical loan information
• Providing back up for other loan support positions and related duties as assigned.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. This position requires regular use of a computer. The employee must be able to travel between branch locations on a regular basis. The noise level in the work environment is usually light to moderate.

• High School Education or equivalent preferred.
• 2+ Years loan processing and operations experience.
• Ability to provide Customer Service via phone and face to face.
• Ability to perform computer entry/navigation, as well as use Excel, Word and Outlook programs.
• Good knowledge of lending products and procedures.
• Ability to accurately prepare loan documents or ability to learn.
• Ability to handle multiple tasks and frequent interruptions.