Mortgage Loan Processor 4

Job Summary:

Serves as the subject matter expert for all processing functions and procedures. Ensures all mortgage loans are processed and ready for underwriting in a timely, efficient, and accurate manner. Ensures that all loan application and processing requirements meet all SLFCU guidelines, secondary market guidelines, and federal and state regulations to perfect the Credit Union’s lien position. Compile and verify loan documentation to support member's loan application. Ensures accuracy of application in Loan Origination System. Completes any outstanding conditions and confirms loan is ready for Closing. Serves as the go-to person in the absence of the supervisor or manager.

Essential Job Duties

• Review and analyze mortgage loan documents to ensure accuracy, completeness, lien position and vesting for the benefit of the member and minimize risk to the Credit Union.
• Verify loan application in mortgage loan origination system (LOS), to include credit, income, assets, etc. for accuracy, completeness, and to ensure compliance with SLFCU guidelines, secondary market guidelines, and federal and state regulations. Follow up with members for additional information and documentation as required.
• Work with third-party vendors to submit orders as well as to review and resolve issues to minimize risk to the Credit Union.  
• Satisfy all outstanding loan conditions.
• Exceed members’ expectations through efficient, proactive, and accurate service to ensure superior member service via a variety of delivery channels.
• Provide a superior member experience by:
• Actively listening to and assessing the needs of the member
• Identifying and recommending solutions
• Referring members to the appropriate person or department
• Answer phone calls regarding mortgage questions accurately and professionally.
• May assign tasks to processing team.
• Assist team with complex processing issues that may arise.
• Serve as primary trainer for the processing team.
• Help coordinate the internal training for new processing staff. Assist with the development of comprehensive and effective training materials for the department.
• Provide support to other Mortgage teams to ensure procedures and processes are in alignment with department goals.
• Lead and contribute to specialized projects.
• Attend meetings in supervisor’s absence. Disseminate relevant information to the team as needed.
• Be a champion for change regarding process improvements. Continuously seek opportunities for process optimization and improvement.
• Serve as back-up to other processors in their absence.
• Perform other duties as requested by management.

Required Skills/Abilities: 

• Possesses excellent interpersonal skills. Demonstrates daily the Credit Union’s commitment to putting members first.
• Able to formulate creative solutions that strengthen the Credit Union’s relationship with members and business partners. Demonstrates exceptional problem-solving skills.
• Demonstrates strong relationship management skills.
• Able to handle difficult situations in a positive and professional manner.
• Strong contributor to departmental and cross-team effectiveness. Able to accomplish objectives and harness engagement through teamwork, collaboration, and facilitation.
• Able to train others and develop training materials effectively.
• Demonstrates strong verbal and written communication skills; able to communicate lending-related topics clearly and succinctly to others.
• Possesses excellent organizational and time management skills; able to handle/prioritize multiple tasks and projects, meet deadlines, and work under pressure. Able to process a higher volume of work and direct workflow of others.
• Demonstrates leadership skills and serves as a role model for others. Collaborates with peers to deliver results and build organizational capacity.
• Able to act independently to satisfy loan conditions.
• Able to identify opportunities for improvement with processes and procedures to improve efficiency.

Required Knowledge:

• Advanced understanding of real estate lending processes, documents, terminology, and guidelines, including escrow accounts, HMDA, flood, TIL-Reg Z, and loan applications.
• Proficient with Microsoft Office applications and able to learn third-party software programs.

Education and/or Experience: 

• Minimum four years’ direct experience with real estate loans.
• Associate’s degree or successful completion of a specialized course or study in real estate or related field desired.  

Physical Requirement: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 5 pounds at times.