Mortgage Loan Servicing System Support

FICS is thrilled to continue expanding its customer base and is on the hunt for a dedicated individual to join our mortgage loan servicing software system support team. We are looking for a self-driven team member with at least three years of hands-on experience in residential loan servicing within the mortgage industry. A solid understanding of mortgage loan servicing is a must, particularly knowledge in escrow administration, ARM analysis, payment processing, and IRS reporting.

As a System Support team member at FICS, you will serve as the primary point of contact for providing high-quality support related to our mortgage loan servicing software. Your role is crucial in helping clients disentangle the mortgage process. Each interaction significantly impacts the efficiency of our customers’ operations and their success. In this fast-paced environment, you will interact with customer through phone calls and emails, conduct training sessions on FICS software, and facilitate product webinars. Moreover, you will be actively involved in collaboratively testing the FICS software for quality assurance.

What you bring:

• We are looking for candidates with 3-5 years of experience in the residential mortgage loan servicing sector.

• Hands-on experience with reporting to investors, such as Fannie Mae, Freddie Mac, and/or Ginnie Mae is highly desirable.

• A strong grasp of mortgage loan servicing is essential. Familiarity with escrow administration, ARM analysis, payment processing, investor reporting, and/or IRS reporting would be advantageous.

• Outstanding verbal and written communication skills are essential.

• We also value excellent interpersonal and presentation skills, as well as a genuine eagerness to learn.

• Willingness to travel across the U.S., when needed.

At FICS, our customers are our top priority, and we've proudly established a reputation for delivering substantial competitive advantages to our nationwide clientele for over 40 years and still going strong.

Curious about what it's like to be part of the FICS family? Discover more at: www.FICS.com/about-us/life-at-fics. Check out some of the amazing benefits and perks we offer at www.FICS.com/about-us/employment.

Don’t miss out—apply today to become a member of the FICS Mortgage Servicer System Support team!