Overview:

Manage assigned Mortgage/Consumer Lending department by overseeing a staff of 30+ employees including supervisors and / or operations managers ensuring operational efficiency and targeted results are met.  Provide operational, technical and functional expertise in work policies and procedures.May oversee approximately 10 employees in a specialist or analytical capacity.

Primary Responsibilities:

• Responsible for the planning, leadership, innovative problem resolution, analysis and reporting for assigned department/division overseeing a staff of 30+ employees including supervisors and / or operations managers . 
• Responsible for the approval of new methods and procedures to make daily operations more efficient.  Approve recommendations for department/division policy changes and creation of new department/division policy and procedures.  Consult and communicate with operations staff.
• Plan and implement new methods and procedures to make daily operations more efficient.  Implement recommendations for department policy changes and creates new unit policy and procedures.  Consults and communicates with operations staff.
• Contribute to strategic planning and  short-term initiatives.  Responsible for department contingency planning and regulatory compliance.
• Responsible for the development and review of project initiatives.  Act as project lead for division/bank-wide projects
• Responsible and accountable for the budget process and is financially accountable for department/unit.
• Act in a liaison capacity with other departments.  Build and maintain relationships with outside vendors.  Participate in negotiations with outside vendors.
• Exercise usual authority of manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations.  Oversee training and development of direct reports.  

Scope of Responsibilities:

The position is responsible for the strategic direction of the department.

This position requires a comprehensive knowledge of business, applicable regulations and affiliated technology with the ability to plan, organize and supervise work of staff (supervisors, operations managers and support staff ) and produce results.

The position works with uncertainty with discretionary solutions, possesses moderate risk to organization.

The position has approval and signing authority within established limits.

Supervisory/ Managerial Responsibilities:

Responsible for multiple direct reports at both a supervisor and / or operations manager level.  Oversee a department of 30+ employees.

Education and Experience Required:

Bachelors degree,

OR in lieu of degree,

Four to five years relevant experience.

Masters degree preferred.

Minimum seven years operations experience.

Five to seven years supervisory/management experience.

Education and Experience Preferred:

Masters Degree preferred.

Location