Mortgage Processing Manager

The role:

The Processing Team is the single point of contact for our members in operations with an intense focus on member service and speed.

Responsibilities:

• Daily training on mortgage guidelines, knowledge, and processing skills 


• Ensure that loans are processed within specified Service Level Agreements.


• Train, motivate, and guide team members in all functions of processing to achieve the highest level of performance.


• Work with Loan Officers and Sales Managers to resolve any loan quality concerns.


• Handle escalations with borrowers, loan officers, and team members in a timely, prompt, and professional manner.


• Interview potential processor candidates as needed.


• Provide coaching and promote a professional team effort.


• Conduct new hire orientation, performance planning and reviews, disciplinary actions, and terminations.


• Keep processors current with changes in investor and agency guidelines.


• Communicate with the Director of Processing on training needs and issues. 

Requirements: 

• 8+ years of mortgage processing experience


• 4+ years of management experience


• Excellent customer service skills


• Current knowledge of closing and title requirements


• Current knowledge of loan processing and automated underwriting systems (Encompass a plus)


• Previous experience in training and hiring of employees


• Possess excellent oral and written communication skills