Mortgage Services - Payment Processing Associate (Hancock, MI)

General Job Summary

The Remittance Processing Associate is responsible for accurate, timely and efficient processing of all loan payments received via mail, internet, ACH, and wires. 

Summary of Essential Job Functions

• Post payments (payoffs, manual, e-payments, ACH, etc.)
• Perform research as needed
• Perform payment reversals
• Process unidentified payments (identify, scan, and follow up)
• Prepare cash letter and balance daily activity to the deposit

Other Job Functions

• Work with investors & other division departments to resolve outstanding issues
• All other duties as assigned by management

Working Environment

Primary working environment is within an indoor climate-controlled office space. Employee may be subject to florescent lighting, dust, and other normal indoor-allergens. Employee will work in close proximity of coworkers and occasionally independently in quiet environments. 

Education, Training and Work Experience

• High school diploma (or equivalent) required
• Previous experience in mortgage loan servicing and/or remittance processing desired
• 10 key pad experience

Knowledge, Skills and Abilities

• Maintain & foster positive relationships with customers and business partners
• Complete all assigned training in a timely manner
• Provide professional communication in both oral & written expression
• Excellent organizational, time management & analytical skills
• Able to communicate effectively
• Ability to manage and maintain confidential information
• High degree of accuracy

Physical Requirements

• Able to lift up to 50 pounds
• Travel by foot in outdoor environments where it can slippery/etc.
• Extended periods of sitting (at computer desk)
• Complete repetitive tasks (including operation of computer mouse/keyboard)

The salary range for this role takes into consideration a wide range of factors including but not limited to the duties of the role, experience, location, and certificates and/or education. The target salary range for this position is between $XXX and $XXXX per year (plus incentives). 

**University Bank is an Equal Opportunity / Affirmative Action Employer**