Mortgage Servicing Representative

Mortgage Servicing Representative Benefit Highlights

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit-sharing contribution
• Top-notch health insurance, dental, and vision
• HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
• Employee Assistance Program to prioritize your wellbeing
• Tuition reimbursement
• Loan and mortgage discounts + higher rates for savings products

Starting Wage: $18.86 /Hour, based on experience

Location: Kalamazoo, MI

About The Role

The Mortgage Servicing Representative supports members by handling inquiries, managing escrow functions, and maintaining accurate mortgage loan records while delivering exceptional service experience. This role ensures compliance with all regulations, promotes credit union products, and contributes to a positive, member-focused environment.

Where You’re Headed

Join Arbor as a Mortgage Servicing Representative and develop practical expertise in mortgage servicing while working collaboratively across functions. This role provides a strong foundation for advancement within the Mortgage Lending team.

What You’ll Do

• Provide responsive support to members by handling all inquiries
• Manage all escrow functions, including escrow analysis and disbursements for items such as property taxes and homeowners’ insurance
• Maintain accurate and up-to-date mortgage loan files while following document retention requirements and preparing the files for storage
• Research, investigate, and resolve member questions for concerns, escalating or redirecting as needed
• Complete required monthly, quarterly, and annual mortgage servicing reports
• Ensure compliance with all applicable regulations, including BSA, OFAC, and the USA Patriot Act.
• Promote and maintain a confidential environment to protect members, employee, and credit union information

Is This You?

• High School Diploma or equivalent
• Strong attention to detail, organizational, problem-solving, communication, and interpersonal skills
• Professionalism in conduct, communication, and appearance
• Proficiency in basic computer operation
• Ability to work collaboratively in a fast-paced environment with frequently changing priorities
• Preferred But Not Required: College degree, mortgage/mortgage processing and financial services experience

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes: www.arborfcu.org/careers.