Mortgage Solutions Specialist Jr

Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

To work with members and help with their financial difficulties, analyze each collection scenario to ensure maximum benefit to both the member and the credit union while either eliminating, minimizing or mitigating loss by effective real estate collection practices. The Mortgage Collection Specialist Jr is responsible for real estate collections (CRE & Mortgage), modification and loss mitigation servicing, and foreclosure of real property. Minimize exposure to loss to Credit Union and ensure maximum return to Credit Union members. Provide member service by responding to member requests pursuant to Federal Lending Regulations, Investor, The Consumer Financial Protection Bureau, and Credit Union policy and procedure.



Essential Functions

• Mortgage/CRE Loan Collections: Mortgage Insurance loss mitigation and servicing guidelines. Adhere to the CFPB (Consumer Financial Protection Bureau) requirements and timelines for responding to member loan modification, payoff requests. Document compliance of such actions.
• Real Estate Owned Monitoring: Ensure Foreclosures are maintained, taxes paid and insurance added etc. Work with realtors during sale prior to OREO GL transfer.
• Mortgage Insurance Filing and Monitoring: Ensure proper reporting and claim filing using proper timelines. Ensure Accuracy of reporting.
• Foreclosures: Recommend defaulted real estate loans for foreclosure. Ensure all State and Federal laws are followed through the process. Coordinate foreclosures with Ent Attorney for any needed information or documents. Continue attempts at out-reach and property inspections per guidelines.
• Administrative Duties: Prepare, complete and follow through with necessary paperwork related to real estate collections and loss mitigation.
• Technology Utilization: Utilize existing and new technology and process's.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. or equivalent.
• 2+ years' combined financial institution experience in customer service, lending, or collections to include: Required
• 1+ years' Mortgage / Real Estate Servicing or collections experience Required

Technical or Specialized Knowledge/Skills:

• Ability to be professional, diplomatic, and courteous while communicating critical importance, with an emphasis on the ability to confront others in a calm and diplomatic manner, without invoking significant stress or inflaming already hostile situations.
• Ability to work with all personality types.
• Interpersonal and communication skills.
• Verbal and written communication skills.
• Attention to detail and accuracy of all transactions is of critical importance.
• Problem-solving ability and consistent, logical, and effective decision- making.
• Time management and organizational skills with the ability to manage multiple and diverse on-going projects.
• Ability to work with all levels of the organization.
• Proficient with Microsoft Office programs (Outlook, Excel, Word, etc.) and web based transactional systems to complete day to day member requests and collection software systems.
• Knowledge of VA, FNMA, FHA, FHLB, GNMA.
• (preferred) Knowledge of and the ability to quickly learn and retain new information relevant to, collection law, bankruptcy law, and credit reporting including, but not limited to: Bank Secrecy Act Fact Act FCRA Gramm Leach, Bliley FDCPA CFPB State and Federal Collection Law

Certifications Required:

• None

The pay range for this position is: Target Offer Rates (Standard Range) $48,589 to $53,705 Annually ($23 to $26per Hour (S12).



Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.



This position is eligible for a monthly incentive plan.



BENEFITS:

 

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave
  
  
  
  We anticipate this position to close on 03/04/2026. Please submit your application at your earliest convenience to be considered.
  
  
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  
  
  
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)