Motorcycle Service Advisor

Lakeland  Harley-Davidson is actively searching for a motivated, enthusiastic  individual with a passion for customer service and the motorcycle riding  lifestyle to fill the position of Service Advisor.

Major Duties and Responsibilities:

1) Service Department Operations

• Assist Service department manager in maintaining a smooth running  efficient service department with a high degree of customer  satisfaction.


• Diagnose problems accurately, and clearly describe them on the repair order.


• Estimate costs and completion times at point of sale. Clearly communicate them to customer.


• Determine correct part numbers on repair orders and assist the  parts department with picking and posting of parts used before job  starts.


• Perform cashier functions, as needed.


• Make estimates for internal and wreck repairs.


• Open & close all customer paid and warranty repair orders.


• Follow procedures for quick & efficient handling of warranty items.


• Become familiar and efficient with all phases of the computer system required for service & parts management.

2) Customer Service

• Provide superior customer service to both internal and external customers.


• Greet customers in a courteous and friendly manner.


• Handle telephone transactions quickly, and courteously.


• Sell additional services by pointing out service specials or additional work needed.


• Handle customer complaints reasonably, showing empathy and a positive attitude.

Qualifications:

• Must have ability to get along with a broad customer base.


• Experience with Point-of Sale and Parts & Service management  computer software or the ability to quickly learn due to general  knowledge and experience with computers.


• Knowledge and experience with servicing of motorcycles and other  products sold by the dealership is a plus. Demonstrated ability to  quickly learn them if not.

  Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Employee discount


• Health insurance


• Health savings account


• Paid time off


• Vision insurance

Schedule:

• Monday to Friday


• Weekend availability

Education:

• High school or      equivalent (Preferred)

Experience:

• Customer Service: 1 year      (Preferred)

License/Certification:

• Motorcycle License      (Preferred)

Must be 18 years of age or older. Lakeland Harley Davidson is an equal opportunity employer and a drug free work environment.