Mount Airy Veterinary Associates - Client Service Representative

Mount Airy Veterinary Associates is a companion animal focused general practice that sees some exotics in Mount Airy, Maryland near Frederick and Germantown. Our team stands out due to our positive, communicative and open-minded leadership and engaged, outgoing support staff team. We value the feedback of team members in every role and invite open conversations to continue improving everything we do. Because of this, our team member engagement scores are the highest in out network!

Position Summary

Mount Airy Veterinary Associates is seeking a compassionate, professional, and client-focused Client Service Representative (CSR) to join our team. This is a client-facing role that serves as the first and last impression of our hospital. The CSR plays a critical role in creating a welcoming environment while ensuring efficient appointment flow, accurate communication, and excellent service.

The ideal candidate is warm, organized, detail-oriented, and thrives in a fast-paced medical environment. This position requires strong communication skills, professionalism, and a genuine commitment to supporting patients, clients, and the veterinary team.

Responsibilities

• Greet clients and patients warmly and professionally, creating a positive first impression


• Schedule appointments accurately and efficiently while managing appointment flow


• Answer phones and emails professionally, providing accurate information and support


• Enter and maintain accurate medical records in the veterinary practice management system


• Process invoices and payments, including cash handling and payment reconciliation


• Provide clear and accurate information regarding services, procedures, and scheduling


• Maintain a clean, organized, and welcoming reception and client areas


• Communicate effectively with doctors and assistants to support patient care and workflow


• Support overall hospital efficiency through organization and attention to detail


• Collaborate with team members to ensure excellent client and patient experiences


• Perform other duties as assigned

Required Skills and Qualifications

• Strong customer service skills and a professional, compassionate demeanor


• Excellent verbal and written communication skills


• Ability to multitask and stay organized in a fast-paced environment


• Strong attention to detail and accuracy


• Professional appearance and positive attitude


• Ability to work collaboratively with a team


• Basic computer proficiency and ability to learn new software systems


• Reliable, punctual, and dependable

Preferred Skills and Qualifications

• Experience in a veterinary clinic, medical office, or customer service role


• Experience with veterinary practice management software (Cornerstone experience preferred)


• Experience with appointment scheduling, medical records, and cash handling


• Familiarity with veterinary terminology

Work Schedule and Compensation

• Part-time position - weekday 8-10 hour shifts, weekends are 4 hour shifts


• Rotating shifts, including evenings and weekends as needed


• Competitive compensation based on experience

Benefits may include:

• 401(k) with company match


• Employee referral bonus program


• Scrub allowance


• Employee pet care discounts


• Supportive team environment and opportunities for growth

What We’re Looking For

We are looking for someone who is kind, professional, dependable, and committed to providing exceptional service to our clients and patients. This role is ideal for someone who enjoys helping people, thrives in a team environment, and takes pride in contributing to a positive workplace culture.