Mountain Access Lead

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you’re an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big-hearted: passionate, warm, joyful, and generous. 

Champions: tenacious, intolerant of mediocrity, and constantly seeking feedback. 

These values make us who we are and help drive us to fulfill our purpose: to spark wonder!

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. 

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions:

• 401K Plan and company match
• Employee Assistance Program  
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• UTA Ski Bus Pass and Employee Shuttle Service 
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee meals

Job Title: Mountain Access Lead
Department: Guest Services

Status: Seasonal (FT & PT)

Reporting To: Guest Services Manager

Position Overview:

As a Mountain Access Lead  at Powder Mountain, you'll be a key leader and the first point of contact for our guests, ensuring a seamless and welcoming experience from the moment they arrive. You'll play a crucial role in managing mountain access, providing essential information, upholding our commitment to exceptional guest service, and overseeing the Mountain Access team, all while thriving in an exciting outdoor environment.

Key Responsibilities:

• Lead and Coach Team: Supervise, train, and mentor a team of Guest Services Ticket Checkers, providing ongoing feedback and support to ensure high performance and adherence to company standards. Ensure all posts are covered throughout the day. 
• Welcome Guests: Actively greet every guest with a friendly and positive demeanor, setting the tone for their mountain experience.
• Manage Mountain Access: Efficiently monitor guest tickets and passes, ensuring proper mountain access while maintaining smooth and organized lift lines. Oversee the efficient flow of guests through access points.
• Provide Expert Information: Be a go-to resource for guests and team members, offering accurate information about resort services, products, sales locations, and mountain wayfinding.
• Resolve Issues: Skillfully address escalated guest inquiries, troubleshoot RFID card issues, help with Bluetooth issues, calmly de-escalate situations when necessary, and empower your team to resolve common issues, ensuring guest satisfaction.
• Maintain Safety & Efficiency: Monitor and maintain safe snow levels in lift line mazes, optimize maze layouts for maximum efficiency, and promptly report any emergencies or accidents. Ensure team compliance with all safety protocols.
• Operate Equipment: Utilize and troubleshoot Line Control Module (LCM), hand scanner hardware, Axess gates and understand our online sales portal to assist guests effectively. Train team members on proper equipment use and troubleshooting. Make sure all equipment gets returned at the end of the shift. 
• Uphold Our Values: Embrace and promote Powder Mountain’s Mission, Values, Service Essentials, and all company policies and procedures. Ensure your team consistently upholds these values.
• Navigate the Mountain: Safely ski or snowboard designated routes to and from assigned chairlifts.

Requirements and/or Qualifications:

• Ski/Snowboard Proficiency: Intermediate or above skiing or snowboarding ability, with the capability to pass an assessment and ensure your personal equipment meets safety standards.
• Leadership Experience: Proven experience in a supervisory or team lead role, preferably in a guest service or outdoor recreation setting.
• Guest-Focused Mindset: A positive attitude, adaptable approach, and a genuine desire to provide excellent service to both guests and team members.
• Problem-Solving Skills: Advanced ability to troubleshoot technical issues with RFID cards, Bluetooth tickets, Axess gates, LCM’s and hand scanners, and guide others in problem-solving.
• Communication Skills: Strong verbal communication skills to articulate information clearly to guests, colleagues, and direct reports. Must be able to control the lift line with assertiveness, friendliness and respectful tone. Must be able to follow radio protocol and train others on proper communication.
• Availability: Ability to work weekends, nights, holidays, and varying shifts (early mornings/late departures) with consistent reliability and punctuality.
• Reliable Transportation: A dependable way to get to and from work (personal vehicle or public transportation).
• Age Requirement: Must be 18 years or older.

Physical Requirements:

• Perform a full range of body movements including reaching, pushing, pulling, lifting, and carrying objects up to 50+ lbs.
• Stand, walk, bend, and twist for prolonged periods in extreme and inclement weather conditions (rain, snow, ice).
• Possess strong sensory abilities (sight, hearing, touch, and smell) with good vision for close, distance, peripheral, and depth perception.
• Navigate challenging terrain, including even/uneven/slippery surfaces and stairs/ladders.
• Have manual dexterity to operate tools and equipment.

Working Environment:

Expect to work primarily outdoors at high altitudes (up to 9,000 ft) in varying conditions including extreme temperatures, sun, wind, snow, rain, and noise from moving equipment. Appropriate layering is essential.