Move Acceptance / Customer Care Administrator

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Sets up household survey mechanisms; sends out confirmation letter and moving packet; sets up any required third party services.


• Provides information to customers and other employees regarding the status of moving orders.


• Handles ongoing services such as storage, unpacking services through final destination letter.


• Provide a variety of tasks as requested by Customer Care Representatives; operates a computer terminal to input and change data. Use the ACT software package.


• Acknowledges new orders in a timely manner.


• Responds to accounts with confirmation of availability within the 2-hour time frame, but no more than a day’s time frame.


• Works through the steps of determining whether Beltmann Relocation Group can successfully accommodate new corporate moves by reviewing shipment particulars such as origin and destination locations, shipment estimated weight, date requests, and mileage.


• Responsible for receiving, accepting, and evenly distributing national account moves.


• Communicates directly with Beltmann corporate clients, Beltmann planners, Beltmann agents and North American Van Lines agents.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Must be proficient in the use of standard software packages, including Microsoft Suite.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

The salary range for this position is $35,000-$40,000 annually.