Move Coordinator (Commercial)

SUMMARY:

The Armstrong Company, a nationally recognized leader in corporate household/commercial goods relocation has an immediate opening for a full-time Commercial Move Coordinator. We are seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines and prioritize multiple tasks in a fast-paced environment. The successful candidate will also have excellent verbal and written communication skills in addition to proficiency in Microsoft Office, as this position requires extensive communication with customers, account contacts, corporate and fleet personnel, and a nationwide network of agents.

KEY RESPONSIBILITIES:

• Accept and process move initiations from clients.


• Source appropriate partner van line agencies to support our customers’ move.


• Update computer tracking systems with notes regarding changes and communications.


• Complete all administrative procedures related to client moves.


• Constant communication with the warehouse on in & out activity.


• Constant communication with drivers for ETA’s and questions.


• Schedule third party services, such as transportation, rigging or electrical.


• Create files.


• Prepare quotes and cost recaps.


• Prepares invoices for customer.


• Ensures billings and receivables are correctly processed in a timely manner.


• Addresses and corrects any discrepancies in accounts or billings.


• Tracks aging reports and follows up with customers regarding payments.


• Any other duties as assigned by Manager.

MINIMUM QUALIFICATIONS:

• High school education or GED minimum. Associate/bachelor’s degree preferred.


• Three (3) years of experience in a business setting.


• Superior customer service skills.


• Excellent communication skills (verbal and written).


• Experience with Microsoft Office Suite – Outlook, Word, Excel.


• Excellent interpersonal skills; handle situations with internal and external customers as necessary


• Ability to work under deadlines and specific time frames.


• Strong attention to detail with excellent organizational skills.


• Strong work ethic and ability to multitask.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


• While performing the duties of this job, the employee is regularly required to talk and listen.


• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.