MRI/CT Financial Coordinator

Description

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Nashville and Middle Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

There are a number of reasons why TOA is an employer of choice; here are a few of them:

· Stability - TOA has been in Tennessee since 1926 and has expanded to over 20 locations across the state!

· Impact - TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and helping patients live their best life.

· Work Environment - The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.

· Total Rewards - TOA offers competitive salaries based on the current Tennessee wage market, plus a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.

Our MRI/CT Financial Coordinator performs all duties related to assessing and providing financial verification, consulting with patients on different financial options for advanced imaging procedures.

· Verifies patient insurance, benefits, co-pays and works up estimates on out-of-pocket costs for MRI and CT procedures.

· Manages patient insurance verification by utilizing the Experian tool and other insurance websites as needed.

· Follows processes as set forth by department manager, (ie. Needs Update Report, Task Queue, and RTS) within EHR/EMR system.

· Communicates with Patients and Front Office Coordinators for proper collection of monies from patient at the time of visit.

· Ensure that all documentation is scanned, and information entered accurately and swiftly.

· Calls patient and completes the collection of copayments, pre-payments and patient balances.

· Other clerical responsibilities as assigned, (ie. scheduling appointments, MRI and provider rechecks).

Requirements

· Responds in a prompt and empathetic manner to meet patient needs; Seeks opportunity to exceed patient needs and expectations; Meets commitments; Provides positive and memorable patient experiences; Manages difficult customer situations with poise and professionalism.

· Balances team and individual responsibilities; Builds morale and supports everyone's efforts to succeed.

· Identifies and resolves problems independently and in a timely manner; Develops alternative solutions when appropriate.

· Meets or exceeds organizational productivity standards; Completes work in a timely manner; Works quickly, precisely, and meticulously; Monitors own work to ensure quality.

· Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook. Demonstrated proficiency with EHR is helpful, and NextGen preferred.

· Consistently arrives to work on time.

· Previous successful experience in a healthcare clinic/office environment or customer service role preferred but not required.

· College degree preferred; High School Diploma required.

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers