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MSP Tech Support

Job Description - MSP Tech Support

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.


As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. 


With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com


Pavion and our family of companies are seeking a talented and motivated MSP Tech Support to join our security business unit.



Primary Responsibilities:



  • Troubleshoot technical issues, user account management, and provide KB articles

  • Provide advanced technical expertise and commit to customer service

  • Respond to Ticket Requests for IT Technical Support

  • Install, configure, and ship hardware


Basic Qualifications:



  • High School Diploma 


  • 2-3 Years experience customer service in Technical Position



  • Ability to Self Manage



Preferred Qualifications:



  •  CompTIA/Microsoft 365 certifications preferred

  • Experience in Service Desk Telephone and ticketing management software

  • Technical Proficiency with Microsoft and Mac operating systems

  • Active Directory Experience


 



Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as may be required.  The employer has the right to revise this job description at any time.  The job description is not be construed as a contract for employment.


Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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