MSR 2 - E-Branch

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits.  As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. 

Who Should Apply

Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectations every day? 

What You'll Do 

At Mid American Credit Union, a Member Service Representative at the E-Branch delivers exceptional member service through electronic communication channels (Interactive Teller Machines, phone, email, chat, text, video. etc.) while successfully servicing and selling Mid-American Credit Union products and services. A successful MSR at the E-Branch will possess proven member service and sales skills; strong verbal and written communication; and above all else a strong desire to serve members and co-workers.

Member Relations 

• Demonstrate patience, respect and empathy when dealing with members and co-workers.


• Performs member servicing by using several computerized systems for member verification.


• Gathers relevant information to complete the transaction, validating information and perform video banking functions while ensuring they are in accordance with credit union processes and procedures while demonstrating a high degree of accuracy and attention to detail.


• Maintains a positive, confident, friendly and professional attitude and appearance while being perceptive that actions, gestures and facial expressions are being transmitted by video.


• Demonstrate the ability to demonstrate critical thinking while handling complex transactions.


• Focus on deepening the relationship between the credit union and the member.


• Demonstrate an understanding of products and willingness to educate our member about them.


• Maintain a positive attitude and engages members when they interact with them.

Member Resolution

• Provides professional, accurate, courteous, friendly and timely services to members, ensuring members’ needs are met.


• Performs in-bound and outbound account servicing activities through multiple electronic channels.


• Demonstrates the ability to problem solve in a timely manner while following guidelines set by the credit union.


• Individual will use all training provided to ensure member‘s needs are fully met while being committed to first contact resolution.

Operations

• Follow all policies and procedures set by the credit union when assisting members.


• Upon completion of training, this individual will be responsible for loans from the initial application, to processing and funding the loan.


• Educates members on the use of interactive teller machines and provides technical support while utilizing video banking technology, as well as provides exceptional member service and connects quickly with members to identify and understand their financial services’ needs.


• Ability to multi task while maintaining a high level of efficiency.  
  


• Consistently develops subject matter expertise to ensure knowledge keeps pace with changes in products and services, policies, procedures, regulations, laws and best practices.


• Adhere to department scheduling requirements to meet individual and department performance metrics.

Cultural Responsibilities

Committed to being part of the Mid American team! Show commitment to learning and growth.  Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members.  Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism.

What You Need to Get the Job Done 

• Education - High School Diploma or GED required


• Experience  - Six months to two years of similar or related experience, including time spent in preparatory positions. Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel). 


• Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization. 

What You'll Love About Us

• A Company that Cares. We are more than a financial institution; we give back to our community. We teach financial literacy and donate to and support local organizations. 
  


• Work that Stays at Work. Genuine work/life balance served here!


• Rest and Relaxation. Paid vacation time, personal leave and paid holidays!


• Health Benefits. Medical with HSA and FSA options, dental, and vision.


• Prepare for the Future. 401(k) with a generous company match.


• Invest in YOU. Tuition Reimbursement Program.

An Equal Opportunity Employer

Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.

Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.

This Company Participates in E-Verify

The Right to Work

Este Empleador Participa en E-Verify

El Derecho a Trabajar