Multi-Clinic Front Office Receptionist

** Multiple Clinics in Manchester, McMinnville, and Winchester, TN**

With over 150 locations across 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. We are dedicated to our mission of educating, protecting, and caring for your skin. At QualDerm, we provide comprehensive skin care that helps you achieve a confident, healthier, and more beautiful you!

Our mission extends to educating communities and healthcare professionals about the significance of skin health, including skin cancer prevention and the importance of annual skin exams and dermatologic care.

We aim to deliver proactive and comprehensive dermatologic services while fostering a rewarding work environment for our staff and healthcare providers. At QualDerm, we offer competitive compensation, benefits packages, and an unparalleled culture!

Job Summary:

The Front Office Receptionist is essential for providing accurate and timely patient registration and ensuring a seamless experience for our patients. This role includes utilizing medical systems for patient interactions, verifying insurance coverage, and delivering exceptional customer service to physicians, patients, families, and other healthcare professionals.

Essential Duties and Responsibilities:

• Greets and welcomes patients and visitors either in person or over the phone and answers inquiries or refers them as necessary.
• Records patient arrival in the Practice Management System (EMR).
• Confirms patient identity using date of birth and name and creates new accounts for patients not already in the system.
• Prepares necessary paperwork prior to patient appointments.
• Contacts “No Show” patients to reschedule appointments and make appropriate entries in the Practice Management System.
• Enhances patient satisfaction, minimizes provider wait time, and ensures treatment room efficiency by effectively scheduling appointments.
• Responds promptly to any patient emergencies, using sound judgment and discretion.
• Updates patient information in the Practice Management System (EMR) as necessary.
• Identifies payer sources, verifies insurance eligibility, assesses financial status, and ensures correct payer types are assigned.
• Maintains a clean and organized reception area.
• Records and collects patient copays and outstanding balances at check-in/out to facilitate revenue processes.
• Ensures patient confidentiality by safeguarding personal and financial information.
• Adheres to policies and procedures and reports changes as needed.
• Contributes to team efforts by accomplishing related tasks as needed.
• Exhibits outstanding customer service skills at all times.
• Answers incoming calls in a polite and timely manner.
• Maintains a courteous, professional, and cooperative demeanor when interacting with patients, visitors, providers, and co-workers.
• Performs other duties as assigned by Practice Manager or Area Practice Manager.

• High School Diploma required; Associate's Degree preferred.
• A minimum of 1 year of customer service experience in a healthcare office setting is preferred.

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.