Multifamily Housing Specialist

Position Closes:  July 29, 2026

Class Title: Multifamily Housing Specialist 

Position Title: Multifamily Housing Specialist 

Accountable To: Resident Services Manager

Department: Resident Services 

Band: B

Grade: 3

Subgrade: 1

Come join one of the nation’s highest ranked housing agencies. Be a part of an innovative and creative team of individuals committed to serving the community by providing affordable, quality housing.

The St. Paul Public Housing Agency (PHA) has been serving the community for over 45 years. St. Paul PHA is an independent agency that owns and operates affordable rental housing for low-income families and individuals throughout the City, with subsidies from the U.S. Department of Housing and Urban Development (HUD). The PHA provides approximately 4,273 affordable rental units in hi-rise buildings, townhomes, and scattered site single family and duplex homes. The PHA administers 5,242 Housing Choice Vouchers, paying over 45 million annually in federal rent subsidies to private owners who rent units to eligible families and individuals with very low incomes.

Mission Statement:

The PHA helps families and individuals with low incomes achieve greater stability and self-reliance by providing safe, affordable, quality housing and links to community services.

Employment Benefits:

The PHA offers a generous employee benefits package. The standard package includes paid vacation and sick leave; eleven paid designated holidays and two paid floating holidays; health and dental insurance coverage; and an employer pension contribution equal to 7% of employee's salary (employee contributes 5%). Additional benefits vary by contract or Supervisory and Confidential (S&C) policies.

Class Summary: Incumbents are responsible for determining eligibility or continuing eligibility for the HUD Multifamily Housing Program. 

Distinguishing Characteristics: The Multifamily Specialist is the second level of a four-level series. The Multifamily Housing Specialist is distinguished from the Resident Services Supervisor by its responsibility for processing rental applications and calculating rent values.

Position Summary: Incumbents in the HUD Multifamily Program are responsible for calculating rent values by verifying income and determining assets, property values, expenses and other deductions; sending out third party verification forms; responding to questions and explaining regulations and procedures; processing a variety of forms and documents; and, preparing related correspondence and reports. Incumbents adhere to the Multifamily HUD Handbook 4350.3 REV-1, CHG-4 and subsequent revisions, HUD, Housing Notices, and HUD Secure Systems in determining continued eligibility of assistance and its level of assistance for Tenant Rent and Housing Assistance Payment.

Duties:

1. Conduct activities relating to yearly income reviews to ensure all residents are paying correct tenant rents and getting the correct level of assistance based on their household annual income in conformance with PHA and HUD Programs rules and regulations. 
2. Conduct activities relating to interim income review to ensure all residents are paying correct tenant rents and getting the level of assistance based on their household reported changes in conformance with PHA and HUD Programs rules and regulations.
3. Conduct duties relating to Annual Recertification and Interim Recertification.
4. Generate HUD EIV and certification reports for Annual Recertification and Interim Recertification
5. Must abide by all Board approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the PHA.
6. Must travel to various PHA sites and other locations that are required by the nature of the work.
7. Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):

Knowledge of:

• Interviewing techniques;
• Basic mathematical principles;
• Customer service techniques;
• Familiarity with laws and regulations pertaining to property management and landlord/tenant relations;
• Electronic data processing;
• State laws and procedures regarding Unlawful Detainer and eviction actions;
• Public assistance programs;
• HUD housing program policies, rules, and regulations, especially those related to rent calculation and re-examination;
• Physical and mental disabilities;
• Various cultures and populations represented in public housing communities.

Skills (position requirements at entry):

Skill in:

• Using computers and related software applications;
• Maintaining files and records;
• Resolving problems and disputes;
• Prioritizing and handling multiple projects;
• Writing clear and concise memos and reports;
• Performing basic mathematical calculations;
• Working with diverse populations;
• Working with persons with disabilities;
• Communication, interpersonal skills as applied to interaction with co-workers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Required Qualifications

• Education: AA degree in related field or relevant vocational school education. 
• Experience: 2 years of relevant experience in jobs at the A Band level or training; and/or relevant post high school education. Additional relevant experience can substitute for the education on a year-for-year basis.

Preferred Qualifications

• Education: Relevant BA degree or additional vocational or technical training.
• Experience: Additional relevant experience. Demonstrated experience working with ethnically, culturally and economically diverse populations.

Licensing Requirements (position requirements at entry):

• None required.

Physical Requirements

Light Work (Exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. Even though the weight lifted may be only a negligible amount, a job should be rated light work: [1] when it requires walking or standing to a significant degree; or [2] when it requires sitting most of the time but entails pushing or pulling of arm or leg controls; or [3] when the job requires working at a production rate pace entailing the constant pushing or pulling of materials even though the weight of those materials is negligible.) (For complete physical requirements see “Physical Demands Job Analyst” on file.)