Multilingual Family Support Specialist

Description

Make a real impact on the lives of children, families, and the community! Join our team and use your skills to make a difference.

The family support specialist assists families of all cultures, socio-economic backgrounds, and languages in smoothly obtaining and maintaining childcare financial assistance. The family support specialist provides case management and related services and serves as a community resources liaison to families in need. 

The hours for this role would be between 8am - 5:30pm, Monday - Friday, and potentially some weekend events during the year.

What We’re Looking For:

· Exceptional customer service skills - friendly, positive, non-judgmental, prompt, reliable and professional. 

· Communicate effectively in English, Spanish, Portuguese and Cape Verdean Creole, including translation of documents as needed.

· Demonstrate organizational and time-management skills 

· Capable of multitasking and working independently

· Show attention to detail, problem-solving ability, and logical, critical thinking

· Strong math and communication skills 

· Uphold strict confidentiality and integrity

· Adaptable to learning new technologies

What You’ll Do:

· Offer emotional and practical support to families, including creating support plans for families 

· Meet with families to determine eligibility for assistance 

· Communicate with families verbally and in writing in English, Spanish, Portuguese and/or Cape Verdean Creole

· Translate materials 

· Maintain open communication with colleagues 

· Coordinate with local community resource agencies to support families.

· Occasional travel to off-site programs (Fairhaven, Mattapoisett, Wareham and Acushnet) 

· Maintain accurate eligibility documentation, collect data and report on service delivery

· Adheres to all state regulations and policies

· Any other duty as may be assigned

A degree in social work, family studies or related human service degree preferred.

If you’re passionate about helping families thrive, we’d love to hear from you!

Little People's College has been voted Top Employer in the Community Choice Awards! 

Requirements

- Multilingual: Spanish, Portuguese and Cape Verdean Creole

- Driver's License