Multi-Unit Manager - New York City

Summary of Role:

The Multi Unit Manager is responsible for driving operational excellence, sales performance, and team development across a portfolio of stores. This role ensures consistent brand standards, delivers strong financial results, and fosters a positive customer experience. The Multi Unit Manager partners closely with Store Managers and cross-functional leaders to execute company initiatives, strengthen store operations, and build high-performing teams that support sustainable growth. 

Primary Responsibilities:

Operational Management

• Ensure operational excellence and consistency across all stores in the assigned market.


• Conduct regular store visits to review performance, brand standards, and opportunities for improvement.


• Ensure adherence to company policies, procedures, and operational expectations.


• Oversee the execution of new initiatives, product launches, and operational updates.


• Perform weekly in store audits to ensure compliance and accuracy

Sales & Financial Performance 

• Drive sales growth and profitability across assigned locations.


• Analyze store performance metrics, including labor, inventory, COGS, and P&L results.


• Develop action plans to support improvement in underperforming stores.


• Optimize labor scheduling, inventory management, waste reduction, and overall cost control.

Leadership & Staff Development

• Lead, mentor, and inspire Store Leaders and their teams.


• Recruit, hire, train, and retain strong management talent.


• Provide coaching and create development plans to build management capability.


• Foster a positive, collaborative, and high-accountability culture.

Customer Experience

• Ensure all locations consistently deliver exceptional customer service.


• Review customer feedback and experience metrics to identify improvements.


• Support stores in resolving escalated customer issues and concerns.

Compliance & Safety

• Ensure stores adhere to all safety, sanitation, and regulatory standards.


• Maintain compliance with labor laws, health regulations, and company policies.


• Uphold proper food handling and workplace safety procedures across all locations.

Communication & Collaboration

• Act as the primary liaison between store teams and district leadership.


• Provide regular updates on operational performance, opportunities, and market needs.


• Collaborate with other Multi Unit Managers to ensure company-wide brand consistency.

Required Skills & Experience:

• 3–5+ years of multi-unit management experience in retail, food service, hospitality, or a similar industry.


• High school diploma or equivalent required; bachelor’s degree preferred.Strong leadership and people management skills.


• Excellent verbal and written communication abilities.


• Proven ability to analyze data, interpret financial reports, and make informed decisions.


• Highly organized with the ability to manage multiple priorities simultaneously.


• Strong problem-solving skills with the ability to act quickly and effectively.


• Adaptable to a fast-paced, multi-location environment.


• Knowledge of industry-specific policies, procedures, and safety standards.


• Ability to travel regularly within assigned locations.

Technical Skills:

• Experience with P&L oversight, leadership development, and operational rollouts.


• Relevant certifications (Food Safety, ServSafe, etc.) required.

Benefits:

• Medical, Dental, Vision, 401(k) benefits eligible


• Acrrued Paid Time Off (Up to 2 weeks per year)


• Commuter benefits


• A free Chip City cookie and beverage each shift


• 50% Off Employee Discount


• Opportunity for career growth! Chip City is growing rapidly and opening new store