Museum Group Coordinator

Organization: G&A Museum Operations Mantua LLC, operating at the Edelman Fossil Park & Museum of Rowan University in Mantua Township, NJ

Overview:

Become an integral part of the Edelman Fossil Park & Museum by joining us as a Museum Group Coordinator. This role plays a key role in ensuring a smooth and engaging experience for visiting groups. This position is responsible for coordinating group bookings, managing schedules, handling payment processing, and supporting check-in and orientation for visiting parties. The ideal candidate is detail-oriented, highly organized, and committed to providing outstanding service to schools, community groups, and other organizations.

Responsibilities:

• Coordinate and schedule all incoming group visits, ensuring efficient use of museum space and staff resources.
• Manage the bulk registration of Explorer Keys for visiting groups.
• Create group tickets using Roller, ensuring accuracy and timeliness.
• Welcome and orient groups upon arrival, providing a friendly and informative first impression.
• Process group payments through Roller, including handling checks received by mail or in person.
• Collaborate with other museum departments to ensure group visit needs are met (e.g., education staff, security, visitor services and private events).
• Maintain accurate records of bookings, payments, and attendance.
• Respond to inquiries related to group visits via phone and email in a timely and professional manner.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Previous experience in a customer service, administrative, or coordination role, preferably in a museum, educational, or cultural institution.
• Familiarity with event or ticketing & events software is a plus.
• Basic science literacy, at a layperson level, and a willingness to learn.
• Familiarity with the EFM fossil fauna, and basic concepts regarding the climate and biodiversity crises, a plus.
• Strong organizational skills.
• Must be an engaging and personable communicator.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable interacting with diverse groups, including children, educators, and community leaders.
• Proficiency in Microsoft Office, Google apps, and general computer systems.
• A commitment to understanding, supporting, and advancing the EFM mission.
• A valid driver’s license and access to a vehicle.
• The ability to engage in moderately strenuous all-weather outdoor activity is required.
• Ability to work nights and weekends, as needed.

Work Setting:

• Museum headquarters is located in the lower level of the stunning new Edelman Fossil Park Museum. The headquarters suite features a reception area, private offices, a large open office area, three conference rooms, a kitchenette, team lounge, and outdoor patio, situated adjacent to a 4-acre lake. 
• This is a full-time position with G&A Museum Operation, LLC, based at the Edelman Fossil Park & Museum, in Mantua Township, NJ
• Primarily office-based with regular interaction in museum public spaces.
• May require early mornings, evenings, or weekends based on group schedules.

Application Deadline: 6PM, June 10, 2025

Start Date: ASAP

Compensation: $45,000 salary plus benefits

Sustainability: The core concept behind the Jean & Ric Edelman Fossil Park Museum is that we must learn from Earth’s deep past to guide our way into the future. The extinction of the dinosaurs serves as a cautionary tale for the multiple, simultaneous existential crises we face today. In the Hall of Extinction & Hope, visitors will confront the alarming facts about the unfolding climate and biodiversity crises. And they will learn why there is hope in the battle to save Earth’s atmosphere and biosphere, and that we all must act now to create the future that we all wish for our posterity. Finally, through a personalized RFID system, visitors will connect with sustainability programs and organizations, giving them a sense of agency and avenues through which they can make a positive difference.

Carbon Net-Zero and Sustainable Construction

The Jean & Ric Edelman Fossil Park Museum is an all-electric building, deriving its energy from photovoltaics and geothermal heating and cooling. The museum will be New Jersey’s largest carbon net-zero facility. 

At Edelman Fossil Park & Museum, we treasure the diversity of our planet's history and are committed to reflecting that diversity in our team. Edelman Fossil Park & Museum is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law.