Mystery Shopper - Omaha

Primary Purpose of Job:

A Service Appraiser must evaluate each store with a fair and accurate measurement of customer service, cleanliness, and merchandising according to the Service Appraiser Handbook and provide feedback by inputting evaluation information into the provided iPad.  It is the Service Appraiser’s responsibility to ensure they are inspecting each store to the same standards.

This is a Part-Time position that will work 10-20 hours per week. You must have valid transportation, a valid Drivers License and Car Insurance. You will be paid by the hour, reimbursed mileage and for the product purchased. 

Major Functions

Service Evaluations

• Report on customer service provided by employees. 


• Report on the appearance of the employees.


• Report on the overall cleanliness.


• Report on merchandising.

Maintain Program Requirements

• Maintain a current Driver’s License and automobile insurance.


• Comply with all local, state, and federal motor vehicle and traffic laws.


• Shop stores as scheduled.


• Practice confidentiality about the Service Appraisal Program.


• Dress and act like a normal customer. 


• Spend the required per shop amount on approved products.

Employee Support

• Participate in mandatory one-on-ones to improve individual performance and the overall operation of the Service Appraisal Program.


• Communicate problems that have an effect on store team and customer service to the Program Coordinator.


• Consult with the Program Coordinator on store issues that interfere with implementing the required job duties.


• Treat all team members in a respectful and professional manner through effective communication and teamwork.

Tablet Operations

• Record all hours worked to comply with wage and hour laws.


• Accurately record all mileage driven while performing job duties.


• Sync tablet at the end of each shift worked.


• Read and reply to tablet email at the start of each shift worked.


• Accurately and completely input Service Evaluations into the iPad after the completion of each store.

Position in Organization

Reports to:   Program Coordinator

Directly Supervises:  N/A

Indirectly Supervises:  N/A

Relationships

Inside the Company:  Program Coordinator

                      VP/Operations Systems and HR

                                  VP/Operations Systems

                                   Personal Managers       

Position Specifications

The required specifications (education, experience, and skills) are those that the employee must have to hold the position. Applicants applying for this position must possess the required specifications in order to be considered for the job. The desired specifications are those that are not required for the employee to hold the position but the employee should try to obtain the desired education, experience, and/or skills to be effective and successful in the position.

NOTICE TO APPLICANTS AND EMPLOYEE REGARDING CONSUMER REPORTS

A consumer report and/or investigative consumer report including information concerning your character, employment history, general reputation, personal characteristics, criminal or police records, motor vehicle record, and mode of living may be obtained for employment purposes at any time. An investigative consumer report is a consumer report which contains information obtained from interviews with your neighbors, friends, or associates. Upon timely written request of the Personnel Department of the Company, and within 5 days of the request, the nature and scope of any investigative consumer report obtained will be disclosed to you. We will run a report to verify that an applicant does not have any unresolved bad checks with QuikTrip. You may review our Privacy Policy here.