Name Change Administrator

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The Name Change Administrator supports the operations and initiatives of the Name Change Department. This role requires proven experience with Microsoft Word and Excel, along with strong analytical, problem-solving, research, and time management skills.

Essential Duties and Responsibilities

• Input, update, and correct owner information in the owner database (Account Inquiry).
• Receive and image incoming customer correspondence, including email.
• Prepare and process outgoing documents to owners.
• Review and process Customer Service Requests (CSD) according to departmental policies and procedures.
• Interact daily with in-house Customer Service departments and external vendors (e.g., title companies, attorney offices).
• Retrieve voicemails and return phone calls.
• Perform other duties as assigned.

• Ability to work under pressure in a high-volume environment.
• Ability to meet time-sensitive deadlines and handle confidential information.
• Impeccable attention to detail.
• Excellent multitasking and organizational skills.
• Ability to work quickly and efficiently.

Education and Experience

• High school graduate or equivalent required.
• Relevant industry experience preferred.

Language Skills

• Ability to read, analyze, and interpret payment histories.
• Ability to effectively present information and respond to questions from managers and other departments.
• Strong written and verbal communication skills with owners.
• Bilingual (English and Spanish) preferred.

Mathematical Skills

• Proficient in addition, subtraction, multiplication, division, fractions, and percentage allocation.

Reasoning Ability

• Ability to solve practical problems.
• Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.

Physical Demands

• May be required to stand, walk, sit, use hands to handle objects, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, talk, or hear.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities include close vision, distance vision, and depth perception.
• Reasonable accommodations may be made for individuals with disabilities.

Work Environment

• Work is typically performed in an office setting.
• Noise level is usually moderate.
• Reasonable accommodations may be made for individuals with disabilities.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.