National Accounts Coordinator

Description

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.

Great company culture and room for growth.

The National Account Coordinator is primarily responsible for managing strategic customer accounts at a national level. Overall, the National Account Coordinator will process work orders provided by our customers and dispatch them to our various teams. They will provide day-to-day customer service and support to ensure the effective execution of customer objectives. A desired candidate is professional, an excellent communicator, organized, and detail oriented. 

Responsibilities 

Manage multiple large company accounts (i.e., Walmart, Bashas, Home Depot, etc.)

Process work orders provided by our customers and dispatch to our various departments to be scheduled.

Serve as the main point of contact for assigned national accounts

Prepare, file, and retrieve sales-related documents (i.e., quotes)

Update internal systems with account information

Monitor incoming orders and ensure they are fulfilled appropriately

Liaise with internal teams to ensure proper service occurs in a timely manner

Communicate necessary information to other departments to ensure service goals are met and to ensure each service is executed and recorded accurately

Initiate contact with customers and maintain customer expectations and effectively communicate these expectations to internal teams

Build relationships with key personnel

Investigate and resolve questions and issues raised

Assist team members with other projects as necessary

Perform other related duties as assigned or required 

Requirements

High school diploma/ GED

2+ years prior customer service work experience

Working knowledge of Microsoft Office Suite

Able to sit for prolonged periods of time at a desk, working off dual monitors

Able to work Monday – Friday, between the hours of 6:30 AM – 5:30 PM 

Excellent verbal and written communication skills

Strong attention to details/ high precision

Able to manage and prioritize multiple projects, work under pressure, and meet deadlines

Strong sense of ambition, self-motivation, and self-discipline

Desire and ability to work effectively as part of a team

Preferred

Knowledge of fire systems and tools

Experience managing national accounts, highly preferred

Knowledge of Profit Zoom, Building Reports, Compliance Engine, Asset Management Portals and Paylocity

Benefits

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching