National Accounts Project Coordinator

POSITION OVERVIEW

The project coordinator works with the Micro Matic Sales Team and Customers to organize and implement new company projects.  Working in a team environment, the Project Coordinator will ensure that project deadlines are met in a timely manner and provide custom equipment quotes based on drawings/blueprints. 

The project coordinator represents the entire range of company products and services.  To succeed in this role, the project coordinator should have excellent time management and communication skills, as there will be significant collaboration with customers and internal teams to deliver results.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

 ·        Liaises with Micro Matic Sales Personnel to identify and define project requirements, scope and objectives.

·        Liaises with Micro Matic Sales Personnel to ensure information provided is timely and accurate.

·        Collaborate with manufacturing team and sales team on custom items.

·        Completes System Quotes from drawings or blueprints.

·        Acts as a resource to Micro Matic’s Installer Network.

·        Provides proper service level to customers by managing the activity of the other departments that interact with    account.

·        Plan and prioritize work tasks to ensure proper functioning of the department.

·        Assists the National Account Mangers/Operations Manager in processing orders, handling returns, resolving issues and other internal functions.

·        Effectively uses multiple software/computer systems to service accounts.

·        Maintains high level of current product knowledge, customer base and knowledge of the market.

·        Additional duties, as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

EDUCATION and/or EXPERIENCE

AA degree or one to two years related experience and/or training; or equivalent combination of education and experience.

Experience with Microsoft Office, Microsoft D365, and quoting software preferred.

COMPETENCIES

Organization

Effectively manages duties through careful planning, resource allocation, time optimization, detail orientation and prioritization.

Relationship Management

Relates to customers and colleagues in an open, friendly, accepting manner and shows sincere interest in others and their concerns.  Works cooperatively and collaboratively with team, internal, and external customers.  Asks for input and shares information.

Customer Focus

Anticipates and acts to meet customer needs in a high-quality cost-effective manner that ultimately fosters customer satisfaction.

Customer Service

Possesses knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Actively seeks information to understand customers’ circumstances, problems, expectations, and needs.

Personable Adaptability

Responds appropriately and competently to the demands of work challenges when confronted with changes, ambiguity, adversity and other pressures.

Communication Skills

Effectively communicates with customers, colleagues and managers via phone, email and face-to-face.

Technical/Functional Expertise

Possesses up-to-date industry, product and customer knowledge.  Ability to read and analyze technical drawings/blueprints. Applies the knowledge and skills required to do the job in competent manner.

Reasoning Ability

Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form. Analyzes and deals with problems involving both concrete and abstract variables in sales and other customer interactions.  Demonstrates critical thinking skills.

Judgment and Decision Making

Considers the relative costs and benefits of potential options to choose the most appropriate one.

SKILLS

Computer Skills

Proficient with Microsoft Office, web-based applications and email programs. 

Language Skills

Reads and comprehend instructions, correspondence, and memos and writes effective correspondence via letters and emails.

 Mathematical Skills

Demonstrates ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, ratios and percentages.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear; sit and use hands to finger, handle and feel. Work is mainly sedentary.  Must be able to simultaneously speak on phone and accurately enter data for extended periods. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee works in standard office environment with minimal exposure to noise and dust.